EATS Team Lead – Sri Lanka

EATS Team Lead – Sri LankaAbout the RoleOur client, a leading technology-driven food delivery and marketplace platform, is looking for an experienced and people-focused EATS Team Lead to join their growing operations team in Sri Lanka.The role will be responsible for leading a team focused on merchant and delivery partner onboarding, driving operational excellence, improving processes, and using data-driven insights to enhance performance and customer experience.Key Responsibilities1. Leadership & Team ManagementLead and manage a team of specialists responsible for merchant and delivery partner onboarding.Coach, mentor, and develop team members to achieve individual and team goals.Monitor team performance, productivity, and quality while ensuring alignment with business objectives.Create a high-performance and collaborative team environment.2. Process Improvement & Operational ExcellenceIdentify process gaps and opportunities to improve onboarding and support operations.Drive process standardization, automation, and workflow optimization.Collaborate with cross-functional teams to improve operational efficiency and service quality.Lead continuous improvement initiatives and measure their business impact.3. Performance Management, Analytics & InsightsTrack, analyze, and report key performance indicators (KPIs).Develop and maintain performance dashboards and business review reports.Identify trends and opportunities through data analysis.Generate actionable insights from customer and operational cases to prevent recurring issues and improve processes.Qualifications & Requirements4+ years of experience in Team Lead / People Management roles.Proven leadership, coaching, and team development experience.Bachelor's degree in Business Management, Marketing, or a related field.Professional proficiency in Sinhala, Tamil, and English is mandatory.Strong verbal and written communication skills.Excellent analytical, problem-solving, and decision-making abilities.Strong stakeholder management and relationship-building skills.Experience in sales, customer support, customer success, retention, or other customer-centric B2B environments.High proficiency in Google Workspace, including Google Sheets, Docs, and Slides.Ability to work independently with minimal supervision while effectively collaborating with cross-functional teams.If interested, please share your resume via careers@talentstudio.io