EBC & Events Planning Executive

HUMAN RESOURCES VISIONWe will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can demonstrate their skills and abilities; grow and reach their potential in a performance reward driven environment. We will embrace diversity and inclusion and will act honestly and ethically in everything we do; aspiring to be the employer of choice.JOB SUMMARYLeads and directs the Events Planning department. Assists the Event Booking Centre Manager in preparing and administering the banqueting budget and forecast. Assists and directs the management of revenues and the development of new revenue sources. Promotes appropriate communication to all operational departments and assists in problem resolution. Verifies that all operational policies and procedures are maintained throughout the convention services operation. Promotes compliance to all applicable life safety codes and regulations. Promotes profitability of the departments.CANDIDATE PROFILE Education and ExperienceBachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 5 years’ experience in the event management or related professional area.CORE WORK ACTIVITIESLeading TeamsLeads the Events Planning operation.Promotes appropriate communication to all operational departments and assist in problem resolution. Managing OperationsVerifies that all operational policies and procedures are maintained throughout the convention services operation. Promotes compliance to all applicable life safety codes and regulations.Develops the annual department strategic plan and verifies all areas adhere to the goals and objectives.Assists the DOSM in preparing and administering the Banqueting budget. Assists and directs the management of revenues and the development of new revenue sources.Promotes successful conference planning. Interacts with the client throughout the planning process and event execution to verify expectations are exceeded. Partners with the Sales team to assist with the sales and turnover process and problem resolution.Fosters all vendor relationships. Monitors commissions, conduct, quarterly reviews and manage all contractual obligations. Develops the content and maintains the accuracy of the meeting planners’ information, facility guidelines and online meeting tool. Verifies that client and meeting planning satisfaction goals are achieved through the smooth execution of all convention functions and events as measured by post event survey data. Ensuring Exceptional Customer ServiceSupports and communicates all details of convention events to operating departments and customers.Manages the quality process in areas of customer service and employee satisfaction.Conducting Human Resources ActivitiesProvides constructive coaching and counseling to employees.Directs the development, training, and mentoring of employees.Demonstrates knowledge of how and when to impose deadlines and delegate tasks.Motivates and provides a work environment in which employees are productive.Listens and responds to employee's needs.Manages group or interpersonal conflict situations.Develops and manages hourly employees.Engages in goal setting and conducts reviews for the Convention Service Managers.MANAGEMENT COMPETENCIES LeadershipAdaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Managing ExecutionBuilding and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.Building RelationshipsCoworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational CapabilityOrganizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Personal ExpertiseApplied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challengesEvent Planning - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems. Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards. Willingness to adhere to internal company standards.Event Services - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.Banquets - Have a working knowledge of service standards, procedures and techniques for executing banquet event orders to include banquet /meeting room set up and strike, banquet design, and banquet beverage set-up and controls.Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.Writing - Communicates effectively in writing as appropriate for the needs of the audience.