Ecommerce, Growth & Retention Manager

Ecommerce, Growth and Retention Manager Newtownards, Co Down · On-site, five days a week · Full-time, permanent This role is on site in Newtownards. It is not remote and it is not hybrid. Please only apply if you can work from Newtownards every day.Who we areSTORIES Parfums is an independent fragrance house based in Newtownards, Co Down. We sell Eau de Parfum, hand and body care and candles, direct to customer online and through retail stockists. We are a small team. This role reports directly to the Founder and CEO, with no layer in between.What we wantSomeone to own the commercial performance of the online business — acquisition, conversion and retention, run as one system rather than three separate channels. You set the plan, you hold the numbers, and you do the work yourself. There is nobody to delegate to.Trading and growth. The ecommerce plan and performance against revenue target. Weekly and monthly forecasting, with a clear explanation of any variance.Retention. Klaviyo in full — lifecycle strategy, flows, campaigns and segmentation — plus subscription, loyalty and refill as retention channels. Repeat purchase rate, retention revenue and lifetime value are yours.Acquisition. Paid media strategy and budgets across Meta and Google, delivered through our external agency, which you brief and hold to account. Organic search and Pinterest as discovery channels. Email list growth and the quality of the contacts acquired.Conversion. Shopify trading, average order value and the online experience. Finding the friction, prioritising the fix and briefing external development support where needed.Measurement. Attribution, tracking integrity and a performance dashboard that tells the truth.What you needAt least five years in ecommerce or direct-to-consumer, including two with direct responsibility for revenue.Hands-on Klaviyo ownership, with evidence of repeat revenue you have improved.Fluent in CAC, LTV, conversion, contribution margin and channel economics — able to defend a decision with the numbers behind it.Working knowledge of Shopify and of paid media across Meta and Google, including managing an agency to a commercial standard.Experience in beauty, fragrance or premium consumer goods is an advantage, as is subscription or loyalty growth.We are looking for someone settled and professional who can hold a plan, run their own diary and bring recommendations to the CEO already thought through.What we offer30 days annual leave inclusive of statutory holidays, an additional day for your birthday, workplace pension, employee discount, and a 35-hour week with flexibility around start and finish times where practical. Salary competitive and dependent on experience.How to applySend your CV and a short covering note outlining your e-commerce, growth and retention experience.Include one commercial measure you have materially improved: what it was, what you changed, and the result.STORIES Parfums is an equal opportunities employer and appointments are made on merit. We will not unlawfully discriminate on grounds of sex, sexual orientation, marital or civil partnership status, gender reassignment, race, religious belief, political opinion, colour, nationality, ethnic or national origin, disability, age, pregnancy or maternity, or trade union membership. Reasonable adjustments to the application process are available on request.STORIES Parfums is not a licensed UK visa sponsor. Applicants must hold the existing right to work in the UK at the time of application.