Ecommerce Manager

We are seeking an experienced E-Commerce Manager to develop and execute the company’s e-commerce strategy in alignment with sales, marketing, and business growth objectives. The role will be responsible for improving online sales, digital customer experience, platform performance, profitability, and coordination across all e-commerce-related functions.Key Responsibilities:Develop and implement the e-commerce strategy in line with company sales and business objectives.Improve the performance, profitability, and customer experience of the online store and digital sales channels.Plan and develop e-commerce systems, platforms, integrations, and digital tools.Oversee SEO, user experience, website performance, conversion optimization, and digital visibility.Manage digital analytics, e-commerce KPIs, customer data, and performance dashboards.Lead and coordinate content, design, development, and platform teams to achieve e-commerce goals.Coordinate e-commerce operations with Sales, Marketing, Customer Service, Warehousing, Finance, and other related departments.Develop and implement promotional campaigns, online offers, and sales initiatives in coordination with Marketing and Sales.Manage e-commerce service providers, including payment, shipping, delivery, content, marketing, and platform partners.Improve customer service processes related to orders, complaints, inquiries, returns, and after-sales support.Ensure best practices in store quality, payment security, customer experience, and operational reliability.Monitor legal and compliance requirements related to e-commerce operations.Analyze website traffic, customer behavior, sales, inventory, and conversion data to identify improvement opportunities.Detect technical issues and coordinate timely fixes to improve website content, performance, and customer experience.Prepare e-commerce performance reports and present insights to management and stakeholders.Analyze customer data and provide insights to support Marketing and Sales teams.Monitor competitor performance and benchmark the online store against digital experience, visibility, and performance standards.Review and update the e-commerce strategy and recommend new initiatives to drive growth.Requirements:Bachelor’s degree in Marketing, Business Administration, Information Systems, E-Commerce, or a related field.7–10 years of experience in e-commerce, preferably within large companies or multi-channel retail environments.Experience in perfumes, cosmetics, luxury goods, beauty, retail, or consumer products is highly preferred.Proven track record in developing strategies that increase online sales and improve digital performance.Strong knowledge of e-commerce platforms, digital marketing, SEO, analytics, customer journey, and conversion optimization.Strong ability to manage vendors, platforms, integrations, and digital tools.Excellent leadership, research, troubleshooting, communication, and stakeholder management skills.Ability to adapt to evolving technologies, tools, and e-commerce trends.