Ecommerce Manager

E-Commerce Manager – US📍 Miami, FloridaSupporting our US e-commerce business across D2C websites, TikTok Shop and AmazonNichebox is looking for an experienced E-Commerce Manager to join our growing US team, driving the online success of our luxury fragrance brands, Clive Christian Perfume and Liquides Imaginaires.This is an exciting opportunity for a commercially minded e-commerce professional who enjoys combining strategic thinking with hands-on execution. You'll take ownership of our US D2C websites, TikTok Shop and Amazon marketplaces, helping drive sales growth, optimise the customer journey and deliver an exceptional luxury online experience.Key responsibilitiesOwn the day-to-day trading and commercial performance of our US D2C websites, TikTok Shop and Amazon channelsDevelop and execute e-commerce, CRM and digital trading strategies to drive sales, profitability and customer retentionOptimise website merchandising, product listings, promotions and customer journeys to maximise conversion and average order valueManage external agencies across website development, Amazon and TikTok performance, ensuring delivery against commercial objectivesLead CRM, lifecycle marketing and affiliate programmes to grow customer engagement and repeat purchaseMonitor stock availability, product catalogues and marketplace performance to ensure an exceptional customer experienceAnalyse channel performance, sales and key commercial metrics, providing insights and recommendations to support continued growthCollaborate with Brand, Marketing, Supply Chain and Finance teams to deliver successful product launches and commercial initiativesWhat we're looking for4+ years’ experience in e-commerce / marketplace management, with direct hands-on TikTok Shop and Amazon US experience (ideally within luxury, beauty or premium retail)Hands-on D2C website experience, trading, merchandising, content updates and CRM, ideally on Shopify PlusDemonstrable track record of growing marketplace sales and managing to gross-margin targetsExperience managing media budgets and external performance / advertising agenciesHands-on experience launching ASINs, building Amazon storefronts and running Amazon advertisingExperience running TikTok Shop operations, affiliate programmes and ad-driven trafficStrong reconciliation and reporting skills, with advanced ExcelWhat we offerThe opportunity to work with internationally recognised luxury fragrance brandsOwnership of a fast-growing US e-commerce business across multiple digital channelsClose collaboration with global E-commerce, Marketing, Brand and Commercial teamsA dynamic, entrepreneurial environment where ideas, innovation and initiative are encouragedThe opportunity to shape the future of our digital growth across the US marketAt Nichebox, we value teamwork, relationships, entrepreneurial thinking, and respect. We know that the perfect background for a role doesn't always mean the perfect fit. If this opportunity feels right for you, we encourage you to apply, even if you don't meet every qualification listed.