Ecommerce Manager

Are you a hands on ecommerce operator who has launched a Shopify site in the GCC and can tell a founder exactly how you would take a brand into Saudi Arabia, not just what should be done?A premium personalised baby and children's gifting brand, shipping around 600,000 orders and over a million personalised items a year with concessions in leading European department stores, is launching in the UAE. Its first regional concession opens in Abu Dhabi this month, with a UAE website and marketplace range to follow. They need their first hire on the ground to get the business live online and then scale it across the GCC.This is an ecommerce and CRM role, not an operations role. You own the website, the marketing and the customer data. You will not run stores or a warehouse.What's in it for you:First hire on the ground, building a regional business from launch rather than inheriting oneDirect reporting line to the Founder and CEO, with day to day support from established UK buying, CRM and tech teamsA proven brand with a strong UK customer base and a ready made retail presence to feed your CRMA clear path to lead a regional team as revenue buildsCompetitive salary, UAE employment visa and health insurance25K AED + BenefitsWhat you'll be doing:Launching the UAE Shopify site with the UK tech team, covering localised range, pricing, content, payments and delivery promiseScaling online into Saudi Arabia, Bahrain, Kuwait and the wider GCC, working through each market's shipping, duties and complianceBriefing and challenging the paid media agency on spend and returns by market across Meta, TikTok, Snapchat and GoogleOwning the email calendar and CRM in Klaviyo, localised for Ramadan, Eid and National DaysVisiting the Abu Dhabi store regularly to make sure customer details are captured, then turning those customers into repeat online buyersActing as first point of contact with the Jebel Ali Free Zone 3PL when orders go wrong, and reporting weekly trading against plan by market with clear calls on next stepsWhat we need:5+ years in ecommerce or digital marketing, with at least 3 years in the UAE or wider GCCHands on Shopify experience, ideally having launched or relaunched a site yourselfExperience selling cross border into Saudi Arabia and other GCC markets, with a real understanding of how shipping, payments and compliance differA track record of managing a performance marketing agency against clear return targets, and of CRM and email work where you can quote list growth and revenue numbersA strong grasp of unit economics, including CAC, AOV, margin and LTVBased in the UAE,