Ecommerce Performance & Client Success Manager

Ecommerce Performance & Client Success ManagerMarkets: Europe, USA & UAEPortfolio: 6–8 Ecommerce BrandsTeam: 5–6 peopleBusiness Models: Inventory-Held & DropshipExperience: min. 5 years Role OverviewWe are looking for a commercially driven Ecommerce Performance & Trading Manager to take end-to-end ownership of a portfolio of 6–8 ecommerce brands across Europe, the USA and UAE.The role has direct P&L responsibility and ownership of revenue, profitability and growth, with Meta Ads and Google Ads as the primary acquisition channels.You will lead a team of 5–6, manage client relationships and coordinate internal specialists, agencies and external partners across Ecommerce Trading, Performance Marketing, Growth, Development, Operations, Logistics and Customer Service.The portfolio includes a combination of inventory-held and dropship brands, so strong commercial and operational ecommerce experience is essential.Key ResponsibilitiesCommercial & P&LOwn the P&L across 6–8 brands, including revenue, gross margin and EBITDA.Manage budgets, create forecasts and commercial targets.Monitor key drivers including CVR, AOV, CAC, ROAS/MER, COGS and marketing spend.Identify risks and growth opportunities and develop clear actions to improve performance.Manage the different commercial requirements of inventory-held and dropship brands.Meta & Google AdsOwn performance across Meta Ads and Google Ads, working with in-house specialists and agencies.Manage marketing budgets against revenue, CAC, ROAS/MER and profitability targets.Confidently review accounts and challenge campaign strategy and execution.Identify opportunities to scale spend profitably.Drive testing across creative, audiences, campaigns, product feeds and landing pages.Ensure paid media activity is aligned with wider trading and P&L performance.Ecommerce Trading & GrowthOwn day-to-day trading performance across the portfolio.Manage trading calendars, promotions, pricing, product launches and onsite merchandising.Analyse performance across channels, products, markets and customers.Identify opportunities to improve conversion, AOV, customer acquisition and profitability.Own the commercial website and CRO roadmap, working with development resources to deliver improvements.Client SuccessAct as the primary commercial contact for assigned clients.Build strong client relationships and understand their commercial objectives.Lead regular performance meetings covering P&L, trading, paid media, forecasts and growth opportunities.Proactively communicate challenges alongside clear recommended actions.Take ownership of client satisfaction, success and retention.Team LeadershipLead and develop a team of 5–6 people, setting clear objectives and accountability.Coach the team across ecommerce, commercial performance and digital marketing.Coordinate internal teams, agencies and external partners to deliver against brand objectives.Operations & Customer ExperienceOversee performance across inventory, dropship suppliers, logistics, fulfilment and customer service.Monitor stock availability, delivery performance, returns, cancellations and customer experience.Ensure operational issues impacting revenue, profitability or customer satisfaction are identified and resolved.Experience & SkillsStrong experience in Ecommerce Trading, Performance Marketing, Growth or Ecommerce Management.Experience owning or significantly influencing an ecommerce P&L.Strong knowledge of Meta Ads and Google Ads is essential.Experience managing paid media budgets across multiple brands or markets.Strong understanding of CVR, AOV, CAC, ROAS/MER, LTV, Margin and EBITDA.Strong client management and stakeholder communication skills.Experience working with inventory-held and/or dropship ecommerce models.Shopify experience is highly desirable.Good understanding of CRO, analytics, website development, logistics and customer experience.Experience across Europe, USA and/or the Middle East is advantageous.Familiarity with AI tools such as ChatGPT and Claude is beneficial.What Success Looks LikeYou will deliver profitable growth across the portfolio, build a high-performing team and develop strong, trusted client relationships.You will understand what is driving performance across Meta, Google, ecommerce trading, range growth and the wider P&L, and ensure teams, agencies and operational partners are aligned to deliver against each brand's commercial objectives.