Ecommerce - Sales Support Specialist

At Fine Hygienic Holding, we're committed to delivering exceptional customer experiences through operational excellence and innovation. We're looking for an organized and proactive E-Commerce Sales Support Specialist to support our growing e-commerce business by ensuring the seamless execution of customer orders and coordinating with cross-functional teams to deliver outstanding service. What You'll Do:As an E-Commerce Sales Support Specialist, you will play a critical role in supporting the daily operations of our e-commerce business. Your responsibilities will include:Coordinate the end-to-end processing of customer orders to ensure timely and accurate fulfillment.Monitor order status and proactively follow up with internal stakeholders to ensure on-time delivery.Work closely with Sales, Customer Service, Supply Chain, and Logistics teams to resolve order-related issues and ensure a seamless customer experience.Prepare and maintain sales reports, order trackers, and operational dashboards to support business performance and decision-making.Provide administrative and operational support to the E-Commerce Sales team, including maintaining sales documentation and records.Respond to internal inquiries related to order status, customer requests, and operational processes in a timely and professional manner.Escalate operational issues where appropriate and support the implementation of effective resolutions.Assist in identifying opportunities to improve operational processes and enhance overall efficiency.Ensure compliance with internal procedures and service level agreements (SLAs) throughout the order management process.What You'll Need:Bachelor's degree in Business Administration, Commerce, Marketing, Supply Chain, or a related field.2–3 years of experience in Sales Support, Sales Operations, E-Commerce Operations, Customer Operations, or Order Management, preferably within the FMCG industry.Experience coordinating customer orders and working with cross-functional teams.Strong analytical and organizational skills with excellent attention to detail.Proficiency in Microsoft Excel and Microsoft Office applications.Experience working with ERP systems (Oracle or similar) is an advantage.Excellent communication and interpersonal skills.Ability to prioritize tasks, manage multiple deadlines, and thrive in a fast-paced environment.A proactive mindset with strong problem-solving and coordination skills.You'll Love This Job If You Are:Customer-focused and committed to delivering a great experience.Organized, detail-oriented, and able to manage multiple priorities.A proactive problem solver who enjoys working across teams.Data-driven and always looking for ways to improve processes.Eager to learn, grow, and build a career in e-commerce operations within a leading FMCG organization.