Education and Talent Development Manager - East

We are looking for a Regional Training & Capability Manager to drive training, capability building and performance improvement across Pilgrim’s Offline business in the East region.The role will be responsible for training planning and execution, field coaching, OJT, product/category and selling capability, assessments, new-hire training and digital learning adoption. The role will work closely with Business Heads, Regional Teams and the central L&D team to identify capability gaps and deliver effective learning interventions.Key Responsibilities1. Training Planning & ExecutionOwn and manage the regional training calendar.Plan and deliver classroom and virtual training programs.Ensure timely and planned training coverage across business formats.Coordinate with Business Heads and regional teams for training requirements and execution.Support new-hire training and onboarding programs.2. Field Coaching & On-the-Job TrainingConduct structured OJT and regular market/store visits.Coach BAs and TSOs on product knowledge, selling skills, customer interaction and execution.Identify capability gaps through field observation.Design and deliver targeted on-the-job interventions.3. Product, Category & Selling CapabilityDeliver product, category and new-launch training.Build strong product storytelling and product demonstration capabilities.Develop selling skills including customer discovery, questioning, need identification and objection handling.Ensure teams effectively translate product knowledge into customer conversations and sales.4. Assessment & Training EffectivenessConduct post-training assessments, knowledge checks and certifications.Analyse assessment results and identify knowledge gaps.Recommend corrective training interventions.Track learning and capability improvement post-training.5. LMS & Digital LearningDrive adoption of Pilgrim Beauty Academy / MAssist.Ensure assigned employees complete mandatory learning modules.Monitor LMS completion, engagement and assessment performance.Support digital learning initiatives and interventions.6. Training MIS & ReportingMaintain accurate records of training attendance, assessments, OJT, learning hours and completion.Prepare and submit regular training MIS and dashboards.Analyse training data and provide regional insights and recommendations.Track training coverage and effectiveness against planned objectives.7. Training Innovation & CollaborationDevelop engaging learning activities, training aids and new learning approaches.Identify and share regional best practices.Collaborate with central L&D and other trainers on capability-building initiatives.Continuously improve training content and delivery based on business and learner needs.