EEOC - Production Engineer

cFocus Software seeks a Production Engineer to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is onsite in Washington, DC. This position requires a Public Trust or the ability to obtain a public trust clearance.Qualifications:Minimum of ten years of professional experience supporting AV/VTC and multimedia production in an enterprise environment similar in size and complexity to the EEOC.Demonstrated experience supporting AV/VTC equipment and technologies identified in the PWS and providing services to geographically dispersed field offices.Advanced experience designing and integrating AV/VTC solutions, developing signal-flow diagrams and equipment layouts, and supporting AV-over-IP network technologies.Advanced hands-on knowledge of DSPs, control systems, codecs, cameras, microphones, audio mixers, video and presentation switchers, projection systems, LED displays, recording systems, and streaming platforms.Advanced experience with Microsoft Teams, Zoom, Cisco Webex, Poly RealPresence, multi-site conferencing, webinars, and virtual or hybrid collaboration.Demonstrated experience operating production equipment for live and high-visibility events and managing live switching, audio mixing, camera operations, recording, streaming, and presentation support.Demonstrated video editing and post-production experience with Adobe Premiere or Premiere Rush, Final Cut Pro, Wondershare Filmora, Blackmagic switching technologies, or comparable tools.Working knowledge of storyboarding, visual storytelling, graphic design, animation, and motion-graphics integration.Ability to diagnose complex AV, audio, video, hardware, software, codec, network, control-system, and interoperability issues and perform root-cause analysis through resolution.Experience performing preventive maintenance, system upgrades, technical documentation, equipment lifecycle planning, ticket management, and end-user training.Strong customer-service and communication skills and the ability to support executives, VIPs, presenters, technical teams, vendors, and geographically dispersed stakeholders.Professional command of the English language and the ability to create clear engineering, configuration, maintenance, operational, and ticket documentation.Ability to work full-time on-site at EEOC Headquarters and provide approved travel, after-hours, weekend, or on-call support when operational requirements demand it.Must currently possess or be able to favorably complete the required five-year employment background investigation for a Public Trust position, normally initiated through Standard Form 85P, and meet applicable OPM suitability standards.Duties:Design, implement, integrate, commission, operate, maintain, and sustain enterprise AV/VTC solutions that meet EEOC operational and event requirements.Develop signal-flow diagrams, equipment layouts, system configurations, network diagrams, and technical documentation for conference rooms, training spaces, executive briefing areas, and production environments.Configure networks and supporting infrastructure for AV-over-IP technologies and integrate multiple conferencing, collaboration, presentation, streaming, and recording platforms.Configure and maintain digital signal processors, control processors and systems, codecs, cameras, microphones, audio mixers, displays, projection systems, LED displays, and video or presentation switching equipment.Set up, manage, and troubleshoot Microsoft Teams, Zoom, Cisco Webex, Poly RealPresence, webinars, breakout rooms, and other approved unified communications platforms.Coordinate and validate connections among Headquarters, dispersed field offices, external sites, and remote participants; monitor audio and video quality and resolve interoperability issues.Operate and support live meetings, Commission hearings, executive presentations, town halls, webinars, training events, webcasts, conferences, and virtual or hybrid productions.Operate production equipment and manage live video switching, audio mixing, camera operation, recording, streaming, computer presentations, public-address systems, and open or closed caption support.Perform video editing and post-production using tools such as Adobe Premiere/Premiere Rush, Final Cut Pro, and Wondershare Filmora.Develop and integrate storyboards, visual storytelling, graphics, animation, and motion-graphics elements into multimedia products and event content.Diagnose and resolve complex issues involving audio quality, video transmission, codecs, AV hardware, control systems, network connectivity, conferencing platforms, and system interoperability.Perform root-cause analysis, document technical findings and corrective actions, and coordinate formal escalation of unresolved issues until service is restored.Perform preventive and corrective maintenance, inspections, testing, firmware and software upgrades, equipment repairs, and lifecycle replacement planning.Monitor system health, availability, performance, capacity, and user experience and recommend upgrades or design improvements that enhance reliability and scalability.Receive, document, track, and resolve AV/VTC service requests and trouble tickets affecting Headquarters or field-office systems.Maintain current standard operating procedures, system records, maintenance documentation, equipment inventories, licensing, warranty information, and configuration baselines.Coordinate with customers, VIPs, presenters, IT teams, AV/VTC technicians, field-office coordinators, vendors, and manufacturers to deliver solutions and resolve technical issues.Train end users and technical personnel on conference-room systems, collaboration platforms, operational procedures, and AV/VTC best practices.Support approved special projects, acquisitions, maintenance activities, equipment replacements, technology upgrades, new AV/VTC standards, and onsite or remote service requests.Travel when approved to support Commission hearings, meetings, official events, system evaluations, implementation, maintenance, and field-office AV/VTC requirements.