#EG Technology Strategist

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.Job DescriptionThe Technology Strategist will play a pivotal role in shaping NCS's technology vision and driving strategic initiatives that align with business objectives. This role requires a forward-thinking professional who can bridge the gap between emerging technologies and business value, enabling NCS and our clients to navigate digital transformation, AI adoption, and technological innovation in a rapidly evolving landscape.A unique aspect of this role is the need for "bilingual" expertise—candidates who have successfully built and delivered both AI products and AI-enabled services. This dual perspective is critical as NCS evolves from a people-intensive services company toward strengthening its product offerings. The ideal candidate will bring insights from both product-centric environments (such as Big Tech firms) and service-delivery models (such as global system integrators and consulting companies), enabling them to guide NCS's strategic transformation effectively.The successful candidate will work closely with senior leadership, cross-functional teams, and clients to develop technology roadmaps, assess market trends, evaluate emerging technologies, and provide strategic recommendations that drive competitive advantage and sustainable growth.Key ResponsibilitiesProduct-to-Service Translation & InnovationLeverage product and service delivery experience to guide NCS's evolution from a services-led to a product-enhanced organizationTranslate product development methodologies and best practices from Big Tech environments into scalable service offeringsAdvise on building productized AI solutions that can be deployed across multiple clients while maintaining service customization capabilitiesBridge the gap between rapid product innovation cycles and enterprise-grade service delivery requirementsIdentify opportunities to package NCS's AI and digital capabilities into reusable, scalable product offeringsAI & Digital Resilience Strategy Lead strategic initiatives around AI adoption and digital resilience, leveraging frameworks such as the 'AI-Digital Resilience Matrix' to assess and enhance organizational capabilitiesDraw on experience building AI products to inform the development of NCS's AI service offerings and productized solutionsProvide guidance on balancing AI innovation with robust digital frameworks, including cybersecurity, data governance, infrastructure scalability, and ethical AI practicesApply product thinking to service design, ensuring AI solutions are scalable, maintainable, and deliver measurable business outcomesEvaluate AI systems against evolving regulations, emerging threat vectors, and transparency requirementsAdvise on sovereign AI strategies, particularly for government and regulated sectors, ensuring compliance with frameworks like PSPF, ISM, and SOCIQualificationsMinimum 8-10 years of progressive experience with demonstrated "bilingual" expertise across both AI product development and AI service delivery:Product ExperienceProven track record of building, launching, and scaling AI products in Big Tech firms, product companies, or innovation-led organizationsExperience with product lifecycle management from ideation through to market deliveryHands-on involvement in AI/ML product development, including defining product vision, roadmaps, and go-to-market strategiesUnderstanding of product metrics, user experience design, and rapid iteration methodologiesService Delivery ExperienceSubstantial experience delivering AI-enabled services, digital transformation programs, or technology consulting in global system integrators (GSI) or management consulting firmsTrack record of implementing enterprise-scale AI solutions for clients across multiple industriesExperience managing complex, multi-stakeholder service delivery programsUnderstanding of service economics, resource management, and client relationship dynamicsIdeal BackgroundCandidates who have worked in both Big Tech firms (e.g., Google, Microsoft, Amazon, Meta, Apple) AND global SI/consulting companies (e.g., Accenture, Deloitte, PwC, Capgemini, IBM) are highly preferred *TA will have to review and refine this point for publishingThis combination provides the unique "bilingual" perspective needed to help NCS strengthen its product offerings while maintaining excellence in service deliveryExperience transitioning between product and service roles, or working in hybrid product-service organizations, is particularly valuableAdditional Experience RequirementsExperience working with government, telco, or large enterprise clients preferredDemonstrated experience in AI/ML, cloud technologies, digital services, or emerging technology domainsExperience in the Asia-Pacific region, particularly Singapore, Australia, or Greater China markets is advantageousTrack record of advising C-suite executives on technology strategy and digital transformationProduct-Service DualitySkills & Competencies Ability to think in both product and service paradigms, understanding when to apply product thinking versus service customizationExperience balancing standardization (product approach) with customization (service approach)Understanding of how to build reusable components and platforms that support both product and service delivery modelsStrategic ThinkingAbility to think holistically, connect technology trends to business outcomes, and develop actionable strategiesCapability to translate product innovation approaches into service delivery contexts and vice versaAnalytical & Problem-Solving SkillsStrong capability to analyze complex data, identify patterns, and derive insightsExperience with both product analytics (user metrics, adoption, retention) and service metrics (utilization, delivery efficiency, client satisfaction)Communication & PresentationExcellent written and verbal communication skills; ability to create compelling presentations and reports for diverse audiencesAbility to communicate effectively with both product teams and service delivery teams, bridging different organizational culturesStakeholder ManagementProven ability to work with multiple stakeholders, build relationships, and influence decision-makingExperience managing stakeholder expectations in both fast-paced product environments and structured service delivery contextsAgility & AdaptabilityComfortable working in a fast-paced, dynamic environment with changing prioritiesAbility to adapt approaches based on whether the context requires product velocity or service reliabilityInitiative & OwnershipPositive attitude with willingness to learn, take initiative, and drive results independentlyEntrepreneurial mindset combined with enterprise delivery disciplineCollaborationStrong teamwork skills with the ability to work across functions and geographiesExperience collaborating across product and service organizations, understanding different working styles and prioritiesWhy This Role MattersThis Technology Strategist Position Represents a Unique Opportunity To Shape The Future Of NCS As We Evolve Our Capabilities. Your "bilingual" Experience In Both Building AI Products And Delivering AI Services Will Be Instrumental InGuiding NCS's transformation from a purely services-led organization to one with strong product offeringsBringing product innovation velocity to our service delivery excellenceHelping our teams understand how to build once and deploy many times, while maintaining the customization our clients expectBridging cultural and operational differences between product and service mindsetsPositioning NCS competitively in a market that increasingly demands both product innovation and service reliabilityAdditional InformationWhy Join NCS Lead high-impact AI management consulting programs for major enterprises and public sector clients. Shape enterprise strategies and governance frameworks that drive real transformation. Work with a talented, multidisciplinary team in a collaborative environment. Competitive compensation and strong professional development support. We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.Together, we make the extraordinary happen.Learn more about us at ncs.co and visit our LinkedIn career site.Scam AlertWe are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.