About the RoleMax International is looking for a Laptop & Electronics Repair Technician / Supervisor to oversee and coordinate our technical repair and after-sales service operations. The role involves supervising technicians, assigning and monitoring repair jobs, ensuring quality and timely service, troubleshooting IT hardware and electronic devices, and coordinating warranty/RMA cases with major OEMs including Dell, Acer, MSI, and other leading brands.The ideal candidate should have strong practical knowledge of laptop and electronics repair, excellent troubleshooting skills, and the ability to coordinate technicians, customers, OEMs, and internal teams to ensure efficient service delivery.Experience: Minimum 2 Years
Employment Type: Full-Time
Location: Kathmandu, NepalKey ResponsibilitiesSupervise and coordinate the day-to-day activities of the laptop and electronics repair team.Assign repair and service jobs to technicians based on priority, workload, technical expertise, and turnaround time.Diagnose and troubleshoot laptops, desktops, monitors, printers, and other IT/electronic devices.Monitor repair progress, technician performance, service quality, and timely completion of assigned jobs.Review completed repairs to ensure proper diagnosis, repair quality, testing, documentation, and closure.Handle and coordinate customer technical service requests, complaints, and after-sales support.Manage and follow up on OEM warranty claims, RMA, DOA, repair, replacement, and service cases.Coordinate with Dell, Acer, MSI, and other OEMs or authorized service centers for warranty and technical cases.Maintain accurate records of repair jobs, customer devices, serial numbers, warranty claims, RMA cases, repair status, and pending issues.Follow up on pending and delayed warranty or repair cases and escalate critical issues when required.Provide customers with clear and timely updates regarding repair, warranty, and service status.Prepare regular reports on repair jobs, pending cases, warranty/RMA status, turnaround time, and technician performance.Coordinate with Sales, Logistics, Inventory, and other departments for spare parts, replacement units, accessories, and other service requirements.Identify recurring hardware and technical issues and recommend improvements to repair processes and service quality.Ensure proper handling, testing, and documentation of customer devices throughout the repair process.Maintain professional service standards and ensure customer devices are handled safely and responsibly.Key QualificationsBachelor's degree or Diploma in Computer Engineering, IT, Computer Science, Electronics, or a related field.Minimum 2 years of relevant experience in laptop repair, electronics repair, technical support, IT hardware service, or after-sales service.Strong practical knowledge of laptop, desktop, monitor, printer, and electronics troubleshooting and repair.Experience with hardware diagnostics, component-level troubleshooting, or motherboard-level repair will be an advantage.Good understanding of OEM warranty procedures, RMA, DOA, repair, replacement, and after-sales service processes.Experience working with Dell, Acer, MSI, Lenovo, HP, or other major IT brands will be preferred.Previous experience supervising or coordinating a technical repair/service team will be an advantage.Strong skills in technician coordination, job allocation, follow-up, reporting, and escalation management.Good customer-handling and communication skills, with the ability to explain technical issues clearly to non-technical customers.Good working knowledge of Microsoft Office, particularly Excel and email communication.Strong organizational and problem-solving skills with the ability to manage multiple repair cases simultaneously.Ability to work under pressure while maintaining repair quality and service timelines.Responsible, detail-oriented, and committed to providing reliable after-sales service.How to ApplyInterested candidates are encouraged to submit their updated CV/resume to admin@maxnepal.net.