Emiratization - Customer Success Specialist

Since 2012, Khazna has become the leading wholesale data center provider in the Middle East and North Africa, delivering reliable and scalable infrastructure to support the region’s growing digital ecosystem.As part of our Emiratization initiatives, we are looking for a Customer Success Specialist to support customer engagements across the lifecycle, from project delivery to ongoing operational support. The role will coordinate customer requirements with internal teams, ensuring timely delivery, service quality, customer satisfaction, and revenue retention.KEY ACCOUNTABILITIES:Coordinate with customers to understand capacity, timelines, and operational requirements.Act as a day-to-day point of contact, supporting communication, follow-ups, and issue tracking.Coordinate internally to address customer requests and provide timely updates.Support capacity planning by collecting and consolidating current and future customer requirements.Assist with RFIs/RFPs, customer proposals, and related internal coordination.Maintain accurate records of customer requirements, commitments, and capacity assumptions.Support tracking of project delivery against agreed milestones and RFS dates.Monitor project risks, issues, and changes, escalating concerns when required.Support customer escalations by coordinating internally through to resolution.Assist with customer reports, dashboards, presentations, and performance reviews.Support preparation of business cases, cost estimates, and financial information.Ensure customer documentation, performance data, and records are complete and aligned with approved processes.QUALIFICATIONS & COMPETENCIES:Bachelor’s degree in Business, Engineering, or a related field preferred.3–5 years of experience in customer success, account coordination, project coordination, or similar client-facing roles.Experience in data center, infrastructure, or project-based environments is an advantage.Strong coordination, stakeholder management, and communication skills.Ability to work effectively with customers and cross-functional teams.Good understanding of technical or project-based delivery environments.Strong organizational skills with the ability to manage multiple tasks, follow up, and maintain accurate documentation.Strong problem-solving skills with the ability to identify, track, and resolve customer issues effectively.