Employee Benefits Coordinator

Role DescriptionTo coordinate and support daily operations related to clients' medical insurance policies, ensuring efficient service delivery through effective communication with insurance companies and clients. The role involves handling policy administration, client requests, claims follow-ups, and medical approvals while maintaining service quality and client satisfaction.Key Responsibilities1. Medical Insurance Policy AdministrationAssist in issuing and renewing medical insurance policies in coordination with insurance companies.Process and follow up on member additions, deletions, and policy amendments.Ensure the accuracy and timely updating of insured members' information.Follow up on medical insurance card issuance and coverage activation.2. Client Service and CoordinationHandle client inquiries related to medical insurance policies and coverage.Coordinate with insurance companies to resolve operational issues and client requests.Monitor pending requests and ensure timely completion.Support the delivery of high-quality customer service and client satisfaction.3. Claims and Medical ApprovalsFollow up with insurance companies on delayed or rejected medical claims.Coordinate and monitor medical approval requests and related issues.Assist clients with insurance-related concerns and escalate complex cases when necessary.4. Policy Renewals and ReportingMonitor policy expiration dates and assist with renewal procedures.Collect and update insured members' data and required documentation.Assist in preparing operational reports and medical claims reports.Support the team in reviewing medical insurance quotations and preparing relevant documentation.5. Compliance and QualityEnsure compliance with applicable insurance regulations and internal procedures.Maintain the confidentiality of client information and medical records.Ensure accuracy and completeness of insurance-related documentation.Qualifications Diploma or Bachelor's degree in Insurance, Business Administration, or a related field.Fresh graduates are encouraged to apply; prior work experience is not required.Candidates with up to 3 years of relevant work experience are also welcome, preferably in medical insurance or insurance brokerage.Proficiency in Microsoft Office applications, particularly Excel.Good command of English, both written and spoken.Willingness to learn and develop knowledge of medical insurance operations and procedures.Skills & CompetenciesGood communication and customer service skills.Strong organizational and time management abilities.Attention to detail and accuracy.Problem-solving and follow-up skills.Ability to work effectively within a team.Fast learner with a responsible and proactive attitude.