Employee Coach

Duties and Responsibilities Student progress and, class booking and reporting • Prepare a study plan for students • Monitor assigned students’ progress proactively and ensure the students have the classes booked for them to reach their learning goals • Follow the school guidelines with respect to booking best practices and coordinate with the CHoC to request class booking needs • Follow-up and ensure that the students attend the classes they have booked • Drive student progress by providing on going and consistent support, advice, coaching and feedback • Meet with students at pre-defined touchpoints according to the CFP • Understand each individual learner’s psychology and tailor your coaching skills accordingly to provide guidance to students that is personalized to their needs • Keep track of student’s progress and report to Human Resource management regularly Social classes and event conceptualization and delivery • Plan and teach social classes In person/online classes to drive student engagement • Inform and invite students about upcoming events that are relevant to the student interest Student experience • Always behave in a professional manner with the student community• Capture students concerns or feedback when raised, escalate to Human Resource management when necessary and follow-up on resolution to improve the service quality • Ensure that end of course appointments are rigorously conducted with students ending their contracts in line with the procedures in place Others Information Qualification and Experience• Energetic, positive, friendly and professional • Customer focus and result driven mindset • Effective communication and interpersonal skills • Passionate about education, languages and providing excellent customer service • Driven by the improvement and success of your students • Creativity and enthusiasm to conceptualize and deliver student activities • Growth-mindset oriented and committed to continual professional development • Good time management, organizational and planning skills • High level of emotional intelligence is a plus Technology skills • Ability to use MS Office and CRM software on a day to day basis  Working Hours - 9 Am - 6 PM (Monday - Friday )( Sat -Half )Location - Juction Square ,Kamayut