End User Support Engineer

About the role:Tiger Brokers is a MAS-regulated fintech company operating across Singapore, Hong Kong, Australia, New Zealand, and the United States. We move at the pace of a technology company and operate to the standards of a licensed financial institution — and we need IT support that reflects both.This is not a traditional helpdesk role, nor a pure startup IT generalist position. You will be the primary IT point of contact for a fast-moving organisation with real regulatory obligations — supporting business leaders and executive users who expect swift, seamless resolutions, while operating within a controls environment governed by MAS Technology Risk Management (TRM) Guidelines and the Cyber Hygiene Notice (FSM-N06).The right candidate understands both sides: they can resolve a laptop issue in minutes without unnecessary friction, and they know exactly why that device needs full-disk encryption, a patched OS, and a logged asset record. You don't choose between speed and compliance — you deliver both.Who thrives here: Candidates who have worked in regulated financial services (banking, brokerage, insurance) and are ready to move faster — or candidates from high-growth fintech who understand that MAS-licensed entities operate differently from a startup. Either background works; the mindset is what matters.Key responsibilities:[Executive support]Serve as the dedicated IT point of contact for executives and senior management — delivering on-site, white-glove support with urgency and discretion.Proactively manage technology readiness: device setup, travel preparation, meeting room AV checks, and software pre-staging — before issues arise, not after.Maintain strict confidentiality of executive communications, documents, and device contents at all times.Balance speed with process: executive requests are always priority one, but resolutions must still be logged, documented, and compliant.Endpoint support — Windows & macOSDiagnose and resolve hardware and software issues across Windows 10/11 laptops and MacOS devices via JAMF Pro and Microsoft Intune / Group Policy.Perform OS builds, device enrolments, and migrations following group security baselines and endpoint control requirements.Manage peripherals — docking stations, monitors, printers, video conferencing equipment — with a bias toward self-service documentation so users can resolve minor issues independently.Support Microsoft 365 (Outlook, Teams, Excel, SharePoint) and Lark as the primary collaboration platforms.Manage and troubleshoot iOS and Android devices enrolled in MDM platforms.[Incident management & compliance]Log, triage, and resolve all endpoint incidents through IT Helpdesk platform within defined SLA targets.Maintain accurate asset records in EUC register — including device ownership, data classification, and review dates.Support onboarding and offboarding workflows: account provisioning, device imaging, access revocation and MDM unenrolment.Participate in periodic endpoint compliance reviews and internal audit preparation.Controls vs efficiency — our expectation: Controls are not bureaucracy; they are the baseline for operating as a licensed FI. We expect you to follow them consistently, document decisions clearly, and — critically — flag when a control is creating unnecessary friction so we can improve the process, not bypass it.

Requirements

[Experience]3–5 years of hands-on end user support in a corporate environment. Experience in a MAS-regulated financial institution (bank, broker, insurer, fund manager) or a licensed fintech is strongly preferred.Candidates from traditional FI backgrounds: we value your controls discipline and audit readiness. You should also be comfortable working at fintech pace — lean team, no lengthy change advisory boards for standard endpoint tasks, expected to exercise good judgment independently.Candidates from fintech / tech backgrounds: we value your speed and self-sufficiency. You should understand that MAS-regulated entities have non-negotiable compliance obligations — every device must be managed, every ticket must be logged, every asset must be inventoried.Demonstrable experience supporting senior business leaders, with references to professionalism and discretion.Diploma or degree in Information Technology, Computer Science, or related field; or equivalent experience.Advantageous certifications: CompTIA A+, Microsoft 365 Modern Desktop Administrator, Apple Certified Support Professional (ACSP) or ITIL Foundation.[Technical skills]Windows 11 — Advanced troubleshooting — Group Policy, Active Directory, registry, event logs, networking stack.macOS (Sequoia/Golden Gate) — System preferences, MDM profiles, Keychain, FileVault, JAMF Pro management.Mobile — iOS (Apple Business Manager, MDM enrolment) and Android (work profile, Knox / Intune).Networking — TCP/IP, VPN clients, Wi-Fi troubleshooting, DHCP/DNS basics.Security tools — EDR, SASE, DLP.Microsoft 365 — Outlook, Teams, OneDrive, SharePoint.[Language & communication]Professional proficiency in English and Mandarin Chinese (spoken and written) is essential.Ability to explain technical issues to senior executives clearly and concisely, in either language, under pressure and without jargon.[Personal attributes]Comfortable operating in ambiguity — not every process is written down yet; you help write it.Service-first mindset with a strong sense of urgency; VIP issues are always priority one, and you treat them that way without being told.Impeccably professional presentation and interpersonal skills appropriate for a licensed financial institution.Calm and methodical under pressure; able to manage concurrent high-priority requests without corners being cut.Controls-minded without being rigid — you follow the rulebook and you improve it.What we offer:Competitive base salary with performance bonus.Exposure to a MAS-regulated fintech operating across five markets — a rare combination of compliance rigour and technology pace.High visibility with senior leadership; direct impact on the executive experience of the organisation.Continuous learning support — certifications, training, and industry events funded.Flexible work arrangement (with on-call availability).A lean, collaborative IT team where your contributions are visible and your judgment is trusted.