End User Support Specialist

Our valued client is a global, multi-billion-dollar investment firm powered by world-class talent, advanced technology, and limitless room to grow. For more than three decades, their financial services have reliably produced outstanding outcomes for top investors across the globe. With offices in Chicago, New York City, Miami, London, and Hong Kong—and a team of over 2,000 people—they are now looking to hire a full-time Senior Desktop Support Engineer.In this role, the Senior Desktop Support Engineer delivers technical support and administration for internal end-user software, hardware, and connectivity. We're looking for a proactive, self-driven technical expert who thrives both independently and as part of a wider global team.Because of the fast-moving trading environment and the sensitive nature of financial services, this is an onsite position in downtown New York.Key Responsibilities:Identify, triage, diagnose, and resolve complex, time-sensitive technical issues with a strong sense of urgencyProvide white-glove, high-touch support to end users—including traders and senior executives—via tickets, email, and phoneMaintain high-availability support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systemsEscalate incidents when necessary and coordinate with internal IT teams and third-party vendors to drive timely resolutionCollaborate with distributed teams on asset management, large-scale moves, and complex hardware deploymentsLead incident response and escalation for firm-wide technology issues, keeping detailed documentation to support proactive problem managementTroubleshoot a broad range of issues spanning hardware, software, user accounts, trading systems, operating systems, and mobile devicesRequired Skills & Experience:Bachelor's degree (BS/BA) and/or 5+ years of relevant technical support experience preferredDemonstrated success delivering white-glove support to senior leadership and VIP users in high-availability, zero-downtime environmentsStrong expertise troubleshooting desktop hardware, peripherals, and printersExtensive experience with Microsoft Intune—including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security across Windows, macOS, and mobile (iOS/Android)Deep knowledge of mobility and remote-access technologies, including Windows laptops, MDM solutions, MFA, VPN, and remote connectivityProficiency supporting Microsoft Windows 10/11Advanced troubleshooting across Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and add-ins)Strong command of Azure AD (Entra ID), DNS, DHCP, Microsoft Exchange, and TCP/IP networkingExperience supporting VDI and/or Citrix environmentsSolid troubleshooting skills with collaboration tools, messaging platforms, video conferencing systems, AV technology, and conference room equipmentConsistent professionalism and outstanding customer service, including responsiveness, attention to detail, composure, and follow-throughIf you've read this far and meet the requirements, please email slacy@mmdtech.com with the note "I read to the end"—qualified candidates who take this step will be fast-tracked directly to the VPPerks:Complimentary catered breakfast, lunch, and snacksCareer advancement and high visibilityRecognized company nameMMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.