Energy Solutions Assistant / Client Liaison Lead

🌟 We’re Hiring: EV Station Coordinator / Operations Helper📍 Location: United Arab Emirates (Remote)🕒 Employment Type: Part-Time💼 Experience Level: Mid-Level to Senior🌐 Work Arrangement: Fully RemoteAbout UsWe are an electric-mobility and energy organization supporting the operation and expansion of EV charging infrastructure. Our teams coordinate charging stations, maintenance services, customer support, field technicians, suppliers, property partners, and operational administration to deliver dependable charging services.We value sustainability, safety, reliability, responsiveness, and operational excellence. We are looking for a proactive professional who can help coordinate daily station activities and ensure operational issues are followed through efficiently.The RoleWe are seeking an experienced EV Station Coordinator / Operations Helper to support EV charging-station operations, maintenance coordination, customer-service requests, station records, scheduling, reporting, and administrative activities.The ideal candidate is organized, responsive, technically curious, and comfortable coordinating between customers, technicians, vendors, property teams, and internal operations.Key ResponsibilitiesSupport daily coordination and administration of EV charging-station operations.Monitor station availability, operational alerts, service requests, reported faults, and system status through approved platforms.Receive, record, and track customer reports involving charging failures, payment issues, connectivity problems, or station availability.Coordinate maintenance visits, inspections, repairs, testing, and technical-support activities.Escalate equipment faults, safety concerns, and technical issues to qualified technicians or service providers.Coordinate technician schedules, site access, customer appointments, and maintenance activities.Maintain accurate records of charging stations, chargers, equipment, service history, incidents, repairs, and maintenance activities.Update operational dashboards, spreadsheets, ticketing systems, CRM records, and internal databases.Track station uptime, downtime, recurring faults, response times, open tickets, and other operational KPIs.Coordinate with charging-network operators, equipment manufacturers, suppliers, contractors, property managers, and maintenance providers.Follow up on outstanding service tickets, replacement parts, repairs, inspections, and corrective actions.Maintain equipment records including charger models, serial numbers, locations, warranties, specifications, and maintenance requirements.Support inventory tracking for cables, connectors, spare parts, signage, safety equipment, and operational materials.Assist with procurement requests, supplier quotations, purchase orders, invoices, and delivery schedules.Support administrative coordination for new EV charging-station installations and site preparation.Assist with commissioning, testing, inspection, and handover documentation under the direction of qualified technical personnel.Coordinate customer communications regarding maintenance schedules, temporary outages, service updates, and station availability.Assist with routine customer-service issues and escalate complex technical, payment, or account matters appropriately.Prepare daily, weekly, and monthly reports covering station performance, incidents, maintenance, service requests, and outstanding actions.Identify recurring operational issues and provide information to technical and management teams for improvement.Maintain organized digital records, photographs, reports, inspection documents, work orders, and vendor correspondence.Support emergency-response procedures and promptly escalate hazardous conditions or safety incidents.Follow electrical-safety, workplace-safety, environmental, cybersecurity, and site-access requirements.Never perform electrical repairs or technical work beyond your qualifications and authorization.Maintain confidentiality of customer information, operational data, commercial information, and system-access credentials.Follow company policies, data-protection requirements, operational procedures, and applicable UAE regulations.RequirementsDiploma or Bachelor’s degree or equivalent qualification in Electrical Engineering, Energy Management, Automotive Technology, Operations Management, Business Administration, or a related field is preferred.3+ years of professional experience in EV charging, energy, technical operations, facilities, automotive services, or operations coordination is preferred.Basic understanding of EV charging infrastructure, charging connectors, electric vehicles, or energy systems is advantageous.Excellent spoken and written English communication skills.Strong organizational, coordination, documentation, scheduling, and follow-up abilities.Excellent attention to detail and ability to manage multiple service requests and deadlines.Strong customer-service and communication skills with technical and non-technical stakeholders.Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, Google Workspace, and digital collaboration tools.Experience with EV charging-management platforms, IoT monitoring systems, CRM, ticketing, or energy-management software is advantageous.Knowledge of basic electrical concepts, networking, connectivity, payment systems, or equipment troubleshooting is advantageous.UAE or GCC experience in EV infrastructure, energy, facilities, automotive, or technical operations is advantageous.Experience working with EV charging operators, equipment manufacturers, EPC contractors, property managers, or fleet operators is advantageous.EV, electrical, energy, facilities, operations, or project-management certifications are advantageous but not required.What We OfferFlexible part-time working opportunities within a growing electric-mobility and energy environment.Competitive compensation aligned with experience, technical coordination expertise, and responsibilities.Opportunity to develop expertise across EV charging infrastructure, energy operations, customer support, maintenance coordination, and mobility technology.Exposure to modern EV charging networks, digital monitoring platforms, connected devices, energy-management systems, and sustainable transportation solutions.Professional development opportunities and continuous learning in EV technology, charging operations, energy systems, customer experience, and technical coordination.A collaborative and forward-looking environment where sustainability, safety, reliability, responsiveness, teamwork, and operational excellence are highly valued.