Engineer II

JOB TITLE: Engineer IIWe are looking for an experienced Service Engineer to support product service design, deployment, installation, technical support, training, documentation, and post-market activities in a regulated R&D environment.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:• Create and maintain engineering documents• Support product installation, setup, upgrades, and deployment• Handle Tier 3 technical issues and customer escalations• Train service and support teams• Support customers and technical projects• Help transfer service processes to operations• Support system requirements and engineering activities• Follow FDA, ISO, and IEC requirements• Lead technical activities and project execution• Find process improvements and solutions𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:• Associate degree or higher in Engineering or related field• 2+ years of technical/R&D experience• Strong troubleshooting and problem-solving skills• Experience with technical documentation and support• Knowledge of FDA, ISO, IEC, and design controls• Strong Excel and Word skills• Experience with Jira, DevOps, or similar tools• Good communication and teamwork skills• Able to work independently and under pressure• Cloud experience is a plus