English Call Center (House insurance USA market)

Company Description TP Cairo EG is part of a global customer experience and business process outsourcing group serving leading international brands. The company operates modern contact center facilities that support customers across diverse industries, including telecom services for the USA market. TP Cairo EG focuses on delivering efficient, high-quality customer interactions through well-trained teams and structured processes. Team members benefit from professional development opportunities, performance-based incentives, and a collaborative work environment. The organization emphasizes integrity, respect, and continuous improvement in all aspects of its operations.Role Description This is a full-time, on-site role based in New Cairo for graduates handling an English Telecom Account serving the USA market. The Call Center Representative will manage inbound and outbound customer calls, respond to inquiries, and provide clear information about telecom services, plans, and billing. Daily tasks include resolving customer issues, documenting interactions accurately in the system, and following established procedures and compliance guidelines. The role requires maintaining professional communication, meeting performance targets such as quality, handle time, and customer satisfaction, and collaborating with supervisors and team members to improve service. The position may involve working in shifts aligned with USA market hours and adhering to company policies and security standards.QualificationsCandidates should possess strong Customer Support and Customer Service skills to handle inquiries and resolve issues effectively.Candidates should possess clear and professional Communication skills, including fluent spoken and written English suitable for USA customers.Candidates should possess Contact Centers experience or understanding of call center operations and performance metrics.Candidates should possess solid Computer Literacy, including the ability to use CRM systems, office applications, and multitask between tools while on calls.Bachelor’s degree (graduates only) from an accredited institution; previous telecom or BPO experience is an advantage.Ability to work on-site in New Cairo, handle shift-based schedules, and maintain reliability and punctuality.Strong problem-solving abilities, attention to detail, and capacity to work under pressure while maintaining a customer-focused attitude.Willingness to learn product knowledge and compliance requirements relevant to the USA telecom market. Working Hours: 9 Hours including 1 hour breakRotational shiftsfirst shift starts at 3 pm last shift ends at 2 am for females 5 working days & 2 days offBENEFITS:Salary up to 23k Net (including KPIs & bonus)KPIs collected in Euro equivalent – maximize your earning potential24/7 transportation across Cairo & GizaQuarter Bonus Up to 195 Euro Medical Insurance (up to EGP 400,000/year) + **Social InsuranceFree Gym AccessExclusive discounts at stores across EgyptClear career path after just 6 monthsVPN line providedOvernight allowance: EGP 1,000Door-to-door transportation for females after 11 PM (for night shifts) HR: Youssef Elbohoty phone number: 01064455953