English Client Support & KYC Verification Agent

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on delivering high-value, customized outsourcing solutions. The company is committed to understanding clients’ unique business needs and designing tailored services that help them focus on their core operations while better serving their own customers. ETISAL International combines global coverage, cultural awareness, and industry best practices to provide consultative, innovative service models. The organization emphasizes transparency, flexibility, integrity, and a passion for service, continually enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently meet and exceed client expectations.Role Description This is a full-time, on-site role based in El Abasia El Qeblia for an English Customer Service & KYC Verification Agent. The role involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and ensuring a positive and professional customer experience. The agent will perform KYC (Know Your Customer) verification by reviewing documentation, validating customer identities, and ensuring compliance with internal policies and regulatory requirements. Daily tasks include updating and maintaining accurate records, escalating complex cases when needed, and following standardized workflows and scripts. The agent will collaborate with team members and supervisors to meet performance targets, adhere to quality standards, and support continuous improvement in service delivery.Qualifications Strong customer-focused skills, including Customer Service, Customer Support, and Customer Service Representatives experience.Ability to maintain high levels of Customer Satisfaction and Customer Experience through clear communication and problem-solving.Proficient English language skills (spoken and written), with the ability to handle customer interactions professionally.Attention to detail and accuracy for KYC verification, documentation review, and compliance with procedures and regulations.Basic computer proficiency and ability to work with CRM systems and data entry tools.Ability to work on-site in El Abasia El Qeblia and follow shift schedules, including evenings, weekends, or holidays if required.Strong interpersonal skills, resilience under pressure, and a collaborative mindset within a team-based environment.Previous experience in contact centers, BPO, banking, or financial services is an advantage; relevant vocational or post-secondary education is preferred.