English Customer Support Agent (Outbound)

About the RoleWe are looking for a motivated Back Office Agent to join an international account, providing high-quality support in a professional and structured environment.This role involves handling investor communications, document verification, and administrative coordination. The primary communication channels are chat and email, with occasional outbound calls when needed. The workflow is organized, supportive, and focused on accuracy and efficiency.---Key Responsibilities· Manage communications through chat, email, and occasional outbound calls· Process and verify documents and requests· Coordinate with internal teams to ensure smooth operations· Maintain accurate records and follow up on pending tasks---Qualifications· Bachelor's degree· English B1+· Good computer proficiency· Ability to work collaboratively in a team environment---What We Offer· Net salary of 13,000 EGP· Paid training program· Rotational shifts· Professional and supportive work environment· Social and medical insurance coverage