Enterprise Associate - Customer Success

Job Title: Enterprise Associate - Customer Success

Location: Riyadh, Saudi Arabia (On-site)Employment Type: Full-timeIndustry: IT / FinTech / TechnologyAbout the RoleWe are looking for an experienced Enterprise Associate - Customer Success to join our team in Riyadh, KSA.Reporting directly to the Sales Manager, you will play a pivotal role in championing the enterprise customer experience.

You will ensure clients realize the full value of our services, manage the technical and contractual lifecycle, and drive long-term client retention and satisfaction.Key ResponsibilitiesOnboarding: Welcome new enterprise clients and guide them through setup, implementation, and training for a smooth transition.Account & Relationship Management: Maintain strong relationships with assigned enterprise accounts, listen to feedback, and proactively solve pain points.Ongoing Advisory & Support: Serve as a trusted advisor, handling day-to-day technical issues and guiding clients on best practices.Renewals & Growth: Partner with Sales Account Managers on renewal strategies, keeping clients informed on usage via intuitive dashboards and metrics.Cross-Functional Advocacy: Gather customer feedback and advocate for client needs across Operations, Finance, and Marketing to continuously improve products and services.Key Performance Indicators (KPIs)Reporting & Utilization: Deliver quarterly usage reports and encourage client product adoption.Engagement & Satisfaction: Maintain high Customer Engagement Scores and track qualitative CSAT feedback.Efficiency: Optimize Average Resolution Time for issues and streamline the Onboarding Efficiency rate.Requirements & QualificationsExperience: 6+ years of experience in Customer Success, Account Management, or Client Services.Industry Preference: Prior experience in a Multinational Corporation (MNC), IT company, or FinTech is preferred.Education: Bachelor’s degree in Business, Engineering, Data, IT, Computer Science, or a related field.Languages: Fluency in both Arabic and English (Speaking & Writing) is strictly required.Skills: Excellent presentation preparation, strong problem-solving capabilities, and a proven track record of delivering an elite client experience.