Enterprise Customer Success Manager

Job Description:Siteaware is looking to hire an Enterprise Customer Success Manager (CSM) to join our growing team. You’ll be working directly with our existing customers to transform them into Siteaware advocates while also ensuring they are realizing the full value of their investment. As part of a small team, you’ll have a unique opportunity to be a trusted advisor to our enterprise customers who are changing the construction industry.We’re looking for someone who has managed enterprise customers from the implementation handoff to quarterly business reviews (QBRs) to renewal conversations with Account Executives. You’ll be responsible for uncovering upsell & cross-sell opportunities, and strengthening our land & expand strategy. Successful candidates have a proven track record of being a top-performer in metrics like net retention, GRR, and closing upsells & cross-sells.We’re currently building out the team in Austin, TX, for a hybrid role. This role will be highly visible to the leadership team with opportunities for growth as the team scales, and we’re looking for someone to join us immediately!Here’s what you’ll be taking on:●      Seen as a key advisor to your book of business to help clients achieve their objectives●      Manage all post sales activities for Siteaware’s top enterprise customers through relationshipbuilding, best practice sharing, and planning & execution of strategies to increase engagement ●      Develop joint success plans with customers to ensure there is a plan is in place to drive adoption andhigh value use cases within the organization through change management●      Maintain a deep understanding of the product and speak with customers about the most relevantfeatures/functionality for their specific business needs●      Increase customer retention by conducting regular check-in calls for tactical items, and performingstrategic business reviews for alignment of objectives and outcomes●      Track accounts to identify churn risk and work actively to eliminate that risk●      Work closely with Product and Engineering on identification and tracking of product improvementrequests and bugs●      Work across all levels of the organization to develop best practices and connect prospects and clientswith Product Managers and Marketing to further client success and Siteaware’s evolution as acategory creatorWho you are: You're passionate about building client relationships, motivated and get things done. You want to work in a startup environment because you like the idea of taking ownership of what you work on and making a big impact. Your skill set:●      5+ years of customer success or account management experience●      Familiar with SaaS KPIs●      Expert in objection handling and comfortable working in a fast-paced environment●      The candidate must be self-motivated, driven, and always focused on “doing the right thing” for thecompany●      The candidate must have strong presentation skills and be capable of designing and executing a jointsuccess plan with clients●      The candidate must be curious with a desire to learn and become an expert on Siteaware’s offering tothe construction industry