Enterprise Networks & Data Center Engineer (L2 Operations)

Job Summary:We are looking for a highly motivated Enterprise Networks & Data Center Engineer (L2 Operations) for one of our customers. The successful candidate will be responsible for providing second-line operational support, troubleshooting, incident resolution, and implementation support across the enterprise network and data center infrastructure in a 24x7 operational environment.This role supports a modern enterprise infrastructure comprising Cisco Software-Defined Access (SDA), Cisco Wireless Fabric, Cisco Nexus Data Center networks, and Cisco WAN & Internet routing solutions.Key Responsibilities:Provide L2 support for enterprise network and data center infrastructure.Troubleshoot and resolve complex network incidents.Perform root cause analysis (RCA) for recurring and major incidents.Implement approved network configuration changes following change management procedures.Monitor network performance, availability, and capacity.Support and troubleshoot Cisco Software-Defined Access (SDA) Fabric environments.Support Cisco Catalyst Center operations and network automation activities.Troubleshoot Cisco Catalyst switching environments, including Layer 2 and Layer 3 services.Support Cisco Catalyst 9800 Wireless Controllers, Cisco Access Points, Wireless Fabric, WLANs, and client connectivity.Administer and troubleshoot Cisco Nexus Data Center switching environments, including vPC, VLANs, Layer 2, and Layer 3 connectivity.Support Cisco WAN and Internet infrastructure, including Cisco ISR/ASR routers, MPLS, Internet, VPN, OSPF, BGP, NAT, and IP SLA.Perform network health checks, configuration validation, and post-change verification.Collaborate with L1 Operations, L3 Engineering, vendors, and Cisco TAC to restore services and resolve complex technical issues.Maintain accurate technical documentation, operational procedures, and incident records.Participate in planned maintenance activities and on-call support as required.Required Technical Skills:Strong knowledge of Enterprise Routing and Switching.Hands-on experience with Cisco Software-Defined Access (SDA).Experience with Cisco Catalyst Center.Experience supporting Cisco Catalyst 9000 Series switches.Strong knowledge of Cisco Wireless solutions, including Catalyst 9800 Wireless Controllers and Access Points.Experience with Cisco Nexus 9000 Series switches and traditional Data Center networking.Good understanding of WAN technologies, including MPLS, Internet, VPN, BGP, OSPF, NAT, and IP SLA.Familiarity with network monitoring, troubleshooting, and incident management tools.Strong analytical, troubleshooting, and communication skills.Ability to work effectively in a 24x7 operational support environment.Qualifications:Bachelor's degree in Computer Engineering, Information Technology, Computer Science, or a related field.3–6 years of hands-on experience in Enterprise Network Operations or Data Center Operations.CCNP Enterprise certification is preferred.Cisco Data Center and Wireless certifications are considered an advantage.