Enterprise Resources Planning Administrator

The ERP Administrator is responsible for managing, maintaining, and optimizing the Enterprise Resource Planning (ERP) system across all catering operations. The role ensures seamless integration of business processes — including procurement, inventory management, production planning, and cost control — within the ERP platform, supporting multi-site catering and facilities management operations across Abu Dhabi.Key ResponsibilitiesERP System AdministrationManage day-to-day administration of the ERP system (e.g., SAP Business One, Oracle, Microsoft Dynamics 365, or equivalent)Configure and maintain modules covering procurement, inventory, production costing, HR, and finance as applicable to catering operationsCreate and manage user accounts, access rights, and role-based permissions in line with data security policiesPerform regular system health checks, monitor performance, and coordinate with vendors for patches, upgrades, and bug fixesOperations SupportLiaise with kitchen operations, supply chain, and finance teams to map business processes into ERP workflowsSupport daily operational requirements including recipe costing, menu planning modules, and stock consumption reportingEnsure accurate data management — items, suppliers, customers, Bills of Materials (BOMs) and timely period closingsAssist in catering contract billing, client invoicing, and daily sales reconciliation within the ERPReporting & AnalyticsGenerate operational and financial reports — food cost analysis, variance reports, stock movement summaries — for managementDesign and maintain dashboards and scheduled reports for operations and procurement teamsIdentify data discrepancies and collaborate with relevant departments for prompt resolutionUser Training & SupportProvide first-level support and troubleshooting to ERP end users across all catering sitesConduct training sessions for new and existing staff on ERP usage, best practices, and updated functionalitiesDevelop and maintain user manuals, SOPs, and training documentationSystem Development & ProjectsParticipate in ERP enhancement projects, module implementations, and integrations with third-party systems (e.g., POS, payroll, HRIS)Coordinate with IT teams and ERP vendors on customization requirements specific to catering workflowsSupport data migration activities during system upgrades or expansions to new sites