Enterprise Systems Support Manager

PurposeLead enterprise technical support services, ensuring high-quality support, operational efficiency, and continuous improvement across technology environments.Key ResponsibilitiesLead technical support teams and daily operations.Establish support standards and service improvement initiatives.Monitor service performance and SLA compliance.Manage major incidents and escalations.Coordinate with infrastructure and application teams.Develop support processes and knowledge management practices.Manage vendors and support contracts.Qualifications & ExperienceBachelor's degree in Information Technology or related field.10+ years of experience in technical support, including leadership roles.SkillsIT service managementLeadershipIncident managementService deliveryVendor managementProblem-solvingCommunication