Entertainment Manager

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.JOB TITLEEntertainment Manager | MAF Entertainment | OperationsROLE SUMMARYThe role of the Entertainment Manager is to provide leadership, and operational direction to team members across Entertainment assigned site/s. This role will ensure optimal customer experience is delivered consistently while protecting Entertainment brands, guidelines, and monitoring business costs.ROLE PROFILEOversees and manages Entertainment assigned site operations and ensure operational and administrative activities.Ensures that site is operating in line with set SOPs while ensuring adherence to MAF policies and guidelines.Continuously monitors performance assigned operations and ensures adherence to operations budgets for the site and reports any variances.Creates and maintains a customer-focused environment with regular end-user feedback and NPS.Owns customer escalations, root cause analysis, and issue resolutions to ensure optimal customer satisfactionWorks closely with the HSE team to ensure and inspect service delivery standards and drive continuous improvementMaintains cost management by achieving EBITDA and Net Profit targets on a monthly, quarterly, and annual basis.Manages and guides team within the operational issues and areas of concern to ensure that matters are resolved within agreed timelines and efficiency.REQUIREMENTS6-8 years of experience in a fast pace operational environment with a minimum of 2 years’ experience as a manager in F&B/Customer Service/Retail/Hospitality industryStrong communication skills in EnglishInterpersonal, negotiation and influencing skillsWHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.