Entry Level Customer Service Representative

Company Description Continental Packaging, Inc., founded in 1971, provides custom corrugated packaging solutions along with services such as Vendor Managed Inventory (VMI), Just-In-Time (JIT) delivery, and specialized warehousing programs. The company focuses on building long-term partnerships by delivering cost-effective, high-quality products and dependable service. Continental Packaging aims to be a trusted contributor to each client’s success through its commitment to operational excellence. This dedication to quality, service, and innovation supports sustained growth that benefits customers, team members, and business partners.Role Description The Entry Level Customer Service Representative is a full-time, on-site role based in Elgin, IL. This position is responsible for responding to customer inquiries via phone and email, processing orders, and providing product and service information in a clear and professional manner. The representative will assist in tracking shipments, coordinating with internal teams such as production and logistics, and resolving basic issues to ensure timely and accurate delivery of packaging products. Daily tasks include maintaining accurate customer records, updating order status, and following up to confirm customer satisfaction. The role also involves learning company systems and procedures, supporting continuous improvement initiatives, and contributing to a positive, collaborative work environment.Qualifications Ability to deliver strong Customer Service and maintain high Customer Satisfaction.Skills in Customer Support and managing overall Customer Experience.Interest or experience in entry-level Customer Service Representative responsibilities.Clear and professional verbal and written communication skills.Basic computer proficiency, including data entry and use of email and office software.Strong attention to detail, organization, and time management abilities.Collaborative mindset with the ability to work well in an on-site team environment.High school diploma or equivalent; prior customer-facing experience is helpful but not required.