Epic Senior Systems Analyst

Epic Senior Systems Analyst📍 Location: Columbus, OH, United States🏢 Industry: Hospital and Healthcare💼 Work Setting: HybridAre you an experienced Epic Systems Analyst with deep healthcare application expertise, strong workflow analysis skills, and a passion for optimizing clinical and operational systems?The Senior Systems Analyst - Epic is responsible for designing, configuring, testing, deploying, training, and supporting Epic and related healthcare applications that enable high-quality patient care, operational excellence, regulatory compliance, and revenue cycle effectiveness. This role serves as a trusted advisor to clinical, operational, and IT stakeholders while driving application optimization, system governance, and process improvement initiatives.The position may focus on either:Application Build & ConfigurationApplication Training & Curriculum Managementwhile maintaining shared responsibilities in requirements gathering, workflow analysis, project management, system governance, and stakeholder engagement.Key ResponsibilitiesSystem Analysis & Solution DesignPartner with clinical, operational, and business stakeholders to gather and refine requirements.Analyze current-state workflows and identify optimization opportunities.Design Epic solutions that align with operational goals and regulatory requirements.Conduct workflow assessments and gap analyses.Create and maintain:Functional SpecificationsDesign DocumentsDecision LogsProcess MapsChange DocumentationCore ActivitiesRequirements GatheringWorkflow DesignBusiness Process AnalysisSystem Configuration PlanningSolution DocumentationEpic Application ManagementSupport Epic and related healthcare applications throughout their lifecycle.Maintain application integrity, security, and performance.Ensure adherence to governance, change control, and SDLC standards.Provide technical leadership and application expertise.Support operational stability and continuous improvement initiatives.Project Management & ImplementationLead and manage small to medium-sized system implementations, upgrades, and optimization initiatives.Coordinate activities across technical and operational teams.Utilize both:Agile MethodologiesWaterfall MethodologiesMonitor timelines, dependencies, risks, and deliverables.Ensure successful project execution and adoption.Training & Knowledge TransferCreate and maintain technical and operational documentation.Mentor junior analysts and support team development.Establish best practices for Epic system administration and support.Facilitate knowledge-sharing sessions across teams.Application Build FocusEpic Configuration & BuildConfigure Epic records, master files, workflows, and security structures.Build and maintain:RulesProfilesSecurity ClassesTemplatesWorkflowsEnsure consistency across environments.Follow naming standards and change management controls.Support module enhancements and optimization efforts.Common Epic ModulesHospital Billing (HB)Professional Billing (PB)CadenceReferralsOrdersClinDocClarityTesting & ValidationDevelop and execute:Unit TestingIntegration TestingUser Acceptance Testing (UAT)Regression TestingDocument testing evidence and outcomes.Investigate and resolve defects.Validate downstream workflows and integrations.Ensure readiness for production deployment.Release & Deployment ManagementCoordinate application releases and upgrades.Support environment migrations.Manage patching and system updates.Assist with downtime planning and recovery activities.Ensure minimal business disruption during deployments.Production Support & OptimizationProvide go-live and post-go-live support.Participate in:Hypercare ActivitiesUser RoundingOffice HoursAt-the-Elbow SupportManage incidents and service requests.Meet support SLAs through effective triage and troubleshooting.Perform root-cause analysis and implement corrective actions.Integration & Data ManagementCollaborate with integration teams and application owners.Support healthcare interoperability solutions.Integration TechnologiesHL7FHIRCCD / CCDAPDF-Based ExchangeData & ReportingClarityCaboodleOperational ReportingRegistriesAnalytics ExtractsEnsure data consistency and integrity across applications.Compliance & GovernanceSupport compliance initiatives including:CMS RequirementsJoint Commission ReadinessInternal PoliciesSecurity StandardsMaintain audit readiness.Support privacy and security safeguards.Participate in ITIL-aligned governance processes.Application Training FocusCurriculum ManagementDesign and deliver Epic training programs.Align curriculum with operational and organizational goals.Maintain and enhance CareConnect training materials.Continuously improve training effectiveness using stakeholder feedback.Ensure consistency across training programs.Training Environment ManagementBuild and maintain Epic training environments.Prepare systems for training and simulation exercises.Ensure readiness for major upgrades and releases.Coordinate communications related to system changes.Request & Incident ManagementManage user training requests and support inquiries.Prioritize and resolve training-related incidents.Track service requests and maintain knowledge repositories.Identify recurring issues and recommend preventative improvements.Improve end-user adoption and training effectiveness.QualificationsEducationRequiredBachelor's Degree in:Computer ScienceInformation TechnologyHealthcare AdministrationHealth InformaticsInformation SystemsRelated FieldAlternative Qualification10+ years of healthcare systems analysis experience may substitute for degree requirements.ExperienceRequired5-7+ years of healthcare systems analysis and support experience.Experience supporting healthcare workflows and enterprise healthcare applications.Experience gathering requirements, creating workflows, and supporting testing activities.Experience leading projects and cross-functional teams.Required Knowledge & SkillsHealthcare & Epic ExpertiseEpic ApplicationsClinical WorkflowsRevenue Cycle ProcessesHealthcare OperationsApplication GovernanceSystem OptimizationProject & Process ManagementAgile MethodologiesWaterfall MethodologiesChange ControlSDLC MethodologiesIT GovernanceRisk ManagementStakeholder EngagementClinical Stakeholder ManagementOperational Leadership CollaborationVendor ManagementTechnical DocumentationCross-Functional CommunicationPreferred Qualifications - Application BuildEpic CertificationsCurrent Epic Certification or Proficiency in:Hospital Billing (HB)Professional Billing (PB)CadenceReferralsOrdersClinDocClarityOther Epic ModulesTechnical Expertise3+ years Epic Build & Configuration ExperienceHL7 IntegrationFHIR IntegrationInterface TestingSQLClarity ReportingCaboodleSlicerDicerReporting WorkbenchRadar DashboardsOperational KnowledgeExperience supporting:Patient AccessClinical OperationsRevenue CycleBillingCodingFinancePreferred Qualifications - Application TrainingEpic Training Environment Build Certification3+ years Epic Training Environment Experience2 Epic Principal Trainer CertificationsPreferred AttributesITIL Foundation CertificationMultiple Epic CertificationsLarge Healthcare System ExperienceHospital Environment ExperienceBusiness Intelligence ExperienceHealthcare Compliance KnowledgeAWS or Azure ExposureMaster's Degree (Preferred)Leadership CompetenciesTechnical LeadershipProject LeadershipMentoring & CoachingProblem SolvingDecision MakingStakeholder ManagementChange ManagementCommunication ExcellenceCore CompetenciesEpic SystemsHealthcare ITSystems AnalysisEpic BuildEpic TrainingClinical WorkflowsRevenue CycleHealthcare OperationsHL7FHIRClarityCaboodleSQLUAT TestingITILAgileSDLCChange ManagementApplication SupportHealthcare Compliance