EUC Hands & Feet Support Engineer

IT Support Engineer (L1/L2) – OnsiteImmediate to 15 days Joiners OnlyLocation -Bangalore/MumbaiSalary range -Junior <3 to 4 yrs INR 4,00,000Mid < 4 to 9 yrs INR 5,50,000Shift : General ShiftWe are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise environment. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance.Key ResponsibilitiesProvide L1/L2 support for desktops, laptops, printers, and peripheral devicesDiagnose and troubleshoot hardware, software, and operating system issuesSupport Windows and Mac OS environments, software installations, updates, and patchingHandle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshootingManage device lifecycle activities such as allocation, configuration, tracking, refresh, and decommissioningSupport onboarding and offboarding activities including user account setup and system configurationUse tools such as Intune and SCCM for device management and software deploymentManage support tickets, prioritize incidents, and ensure SLA adherenceMaintain accurate asset inventory and technical documentationEscalate complex technical issues to L3/support teams when requiredRequired SkillsStrong knowledge of desktop and laptop troubleshootingExperience in Windows/Mac OS supportUnderstanding of networking fundamentals and remote support toolsHands-on experience with ticketing systems and IT support processesExposure to Intune, SCCM, Active Directory, or Office 365 is preferredGood communication and problem-solving skillsExperienceL1 Support: 1–3 YearsL2 Support: 3–5 YearsLocationBangalore / MumbaiWork TypeOnsite