EUC Support Engineer – L1 | Desktop Support | Taguig, Manila

Role Summary Give onsite and remote first-level end-user computing support to corporate users, making sure issues are resolved quickly and service quality stays high.Key ResponsibilitiesGive L1 support for desktops, laptops, printers, peripherals and mobile devicesInstall, configure and troubleshoot Windows OS, MS Office/M365, Outlook and standard appsHandle user account tasks (AD password resets, unlocks, access requests)Fix basic network and connectivity problems (LAN, Wi-Fi, VPN)Log, track and close tickets in the ITSM tool (e.g., ServiceNow) within SLADo IMAC (Install, Move, Add, Change) work, asset tagging and inventory updatesPass unresolved issues to L2/L3 teams with clear documentationHelp with new-joiner setup, device imaging and hardware refreshKeep knowledge base articles and SOPs up to dateRequirements1–3 years in IT desktop or EUC supportGood knowledge of Windows 10/11, M365, Active Directory and basic networkingExperience with ticketing tools (ServiceNow or similar)Bilingual: fluent in English and FilipinoStrong communication skills and a customer-first attitude