Event Coordinator

Events CoordinatorAmpleforth Abbey | Full-time | 5 days over 7£28,000 per annumLove events, people and making sure every detail is just right?Ampleforth Abbey Trust is looking for an enthusiastic and organised Events Coordinator to join our Guest Operations team.This is a fantastic opportunity for someone with experience in events, hospitality, tourism, hotel reservations or customer service who enjoys bringing plans together and making sure guests have a memorable experience.You'll be the person who takes an event from the initial enquiry right through to the final details — working closely with clients and our internal teams to make sure everything is organised, communicated and ready to go.And you'll be doing it in one of Yorkshire's most unique settings.What will you be doing?You'll be responsible for coordinating a variety of bookings, including group tours, conferences and events, acting as the main point of contact for clients throughout the booking journey.Your role will include:Responding promptly and professionally to event enquiriesConverting enquiries into confirmed bookings, contracts and depositsConducting personalised show-rounds for prospective clientsUnderstanding client requirements and creating tailored event packagesCoordinating events from initial enquiry through to completionManaging the reservations and events inboxKeeping the events calendar accurate and avoiding scheduling conflictsPreparing quotes, contracts, invoices and booking confirmationsCoordinating with catering, venues, transport, tour guides and AV/technology providersLiaising with external suppliers and vendorsTracking deposits, payments and outstanding balancesEnsuring all event information is accurately handed over to our operations teamGathering post-event feedback and maintaining relationships with clientsIdentifying opportunities for additional services, upgrades and add-onsMaintaining accurate records on our booking and CRM systemsIn short, you'll be the person making sure that what's been promised to the client is understood, organised and delivered.What we're looking forWe're looking for someone who is organised, personable and commercially aware, with a genuine passion for providing excellent customer service.You should have:✔ At least 2 years' experience in events, hospitality, tourism or a related environment✔ Excellent organisational skills and the ability to manage several bookings at different stages✔ Strong written and verbal communication skills✔ Confidence dealing with customers and building professional relationships✔ A practical, problem-solving approach✔ Good IT skills, particularly Microsoft Word, Excel and Outlook✔ Experience using booking systems, CRM software, spreadsheets and calendars✔ The ability to work independently, prioritise your workload and meet deadlinesWe're more interested in your ability to organise, communicate and deliver great customer experiences than a particular qualification.If you've worked in a hotel, wedding venue, conference centre, visitor attraction, tourism business or events environment, your experience could transfer particularly well to this role.Why work at Ampleforth Abbey?This isn't your typical events job.You'll be working in the beautiful Howardian Hills, alongside the UK's largest Benedictine monastic community, in a setting that welcomes thousands of visitors every year.You'll also become part of Ampleforth Abbey Trust, a registered charity working alongside the monastic community and a team of around 60 lay staff.And we believe our benefits make working here even more rewarding:💷 Up to 8% employer-matched pensionWe'll match your pension contributions up to 8%.❤️ Life Assurance🎄 Christmas ClosureEnjoy our Christmas closure as part of your employment with us.🍽️ Free lunch during working hours🚗 Free on-site parking🏰 Historic Houses & Gardens passesBorrow passes for Historic Houses and Yorkshire Great Houses, Castles and Gardens.🛍️ 20% discountAt the Abbey Tea Room and Abbey Shop.💚 Employee Assistance Programme🛒 Retail savings platform🏊 50% discountOn the fitness suite, swimming and other activities at St Albans Centre.Could this be your next move?Perhaps you're an experienced Events Coordinator looking for a new challenge.Perhaps you're working in hotel reservations, wedding planning, conference & banqueting, venue sales, tourism or visitor attractions and want to broaden your experience.Or maybe you're someone who simply loves organising, dealing with people and making things happen.If you're professional, organised and enjoy creating great experiences for guests, we'd love to hear from you.📍 Ampleforth Abbey, North Yorkshire YO62 4EN💷 £28,000 per annum🕐 Full-time | 5 days over 7Own transport is required due to our rural location.Come and be part of something different.Working at Ampleforth means becoming part of a unique community, in an exceptional setting, where hospitality and service are at the heart of what we do.