Exec Regional Director Client Success

Job PurposeYou are responsible for the overall growth and success of our clients and the profitability of major, large, complex, and strategic accounts. You oversee performance across the portfolio. Your role involves maintaining a strategic responsibility for client and agency relationships, building trust and engagement with senior-level clients and vendors.You are accountable for ensuring that overall timelines and budget requirements are met for all aspects of the accounts or brands. You develop strategic plans and objectives, serving as a subject matter expert on the client's brand, business, and industry. As part of your regular activities, you actively pursue and generate new revenue opportunities, driving a collective responsibility for account growth.You possess a comprehensive understanding of the full GPJ offering, including our sister agencies, and can effectively articulate this internally and to clients as part of the sales process. You maintain a high level of client service and satisfaction and ensure that GPJ methodologies are consistently and efficiently deployed.You are responsible for effectively building, managing, and reconciling large, complex budgets, and you may delegate work to key team members. In addition, you actively manage and mentor the team, taking responsibility for the team's work product, which will include multiple direct reports. You are capable of defining a vision for the team, aligning resources with this vision in collaboration with functional leaders.You lead and inspire a high-performing team characterized by high trust, commitment, effective conflict management, and a focus on accountability and results.Your Impact In your role, you will have influence and responsibility over:Business DevelopmentProject Launch & Resource ManagementStrategy & CreativeEstimating & PricingManagement, Delivery & DeploymentInvoicing, Financial Reconciliation & ClosingYour Skills Experience working with Fortune 500 brands strongly desiredHas multiple direct reports who have responsibility for day-to-day account managementTakes an entrepreneurial approach to independently create and develop account/program strategic direction and objectives; proactively engages with and enables/inspires the team to add innovative strategic and creative contributions. Leads internal strategic meetings and presents findings to clients. Acts as SME on client's brand, business, and industryAble to independently identify, lead and close new opportunities, strategically leveraging internal resources and teams (for organic and net new opportunities)Able to lead and inspire a high performing team (high trust, committed, effective conflict management, focus on accountability and results)Experience and confidence engaging and building respected, trusted peer-to-peer relationships with senior level client top executivesActively helps mentor others on Account team; may help manage onsite resourcesUnderstands how to effectively oversee, increasingly complex project timelines in line with strategic objectives, related to all projects and programs for the ClientUnderstands effective budget oversight and troubleshooting for large complex budgets, leveraging SMEs as neededWork with senior management to design and deliver pricing mechanisms to incentivise an optimal client-agency partnership and support growthEnsures team accurately interprets and proactively addresses impact of changes on project financial metrics.Able to drive accountability with the team and assist with troubleshooting / continuous improvement around financial metrics.Able to have strategic, complex financial conversations with clients.Has a clear understanding of the PO and reconciliation process; ensures execution of accurate, timely client invoicing.Become an active and valued member of the Senior Leadership Team, working closely the heads of specialisms and the Managing Director to drive consistent, impactful, high performance and results for the agency and our clientsYour Competancies Account Development & Growth -Through in-depth business, industry and client knowledge, drive forward thinking approaches and concepts aligned to and anticipating client’s needs and objectives enabling agency differentiation, identification of new areas for growth and client satisfaction.Client Orientation -You demonstrate concern for satisfying external and/or internal clients aka client obsession. You focus always on the end clients, ensuring that response times and service are at the forefront of customer interactions, via technology or human touch points. You provide superior client service by prioritizing personal interactions (verbal or face-to-face) with our clients on a regular cadence. You listen as well as advise our clients on given situations to ensure engagement success.Relationship Builder - Develop, maintain and strengthen partnerships with others inside and outside the client organization. Identify new stakeholders, manage client expectations, define new business opportunities and deliver against clients’ needs while skillfully balancing the needs of the client and those of the agency. Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport,: builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortablyExperience & Education12+ years of previous marketing / events industry / agency experience 6+ years of progressively increasing client management responsibility / experience desiredEducated to Degree level or above; preferred in Marketing/Advertising/Event Management/Business Administration or related field MBAExperience in the UAE market and MEA region is highly desirableTravel & MobilityAbility to travel as requiredAbility to work irregular hours in addition to normal business hours, to include nights, weekends and holidays as needed