Executive / Assistant Manager - Digital Banking

About the Job:We are seeking a dynamic professional to join our Digital Banking team at either the Assistant Manager or Executive level, based on qualifications, experience, and overall suitability. The successful candidate will play a key role in supporting the development and delivery of innovative digital payment and banking solutions, while contributing to the Bank's digital transformation initiatives. This opportunity is ideal for individuals passionate about Digital Banking, FinTech, and emerging technologies, who are keen to drive innovation and enhance customer experiences within a fast-evolving banking environment.

Key Responsibilities

Support the development and execution of the Bank's digital payments and digital services strategy. Assist in managing digital banking products and payment solutions throughout their lifecycle, from concept to implementation and enhancement. Gather, analyze, and document business requirements, customer feedback, and user stories to support product improvements. Collaborate closely with Technology, Operations, Compliance, Risk, Marketing, and external partners to deliver seamless digital experiences. Participate in Agile ceremonies including sprint planning, backlog grooming, reviews, and testing activities. Conduct market research, competitor benchmarking, and industry trend analysis to identify opportunities for innovation. Monitor product performance, customer adoption, transaction trends, and key performance indicators (KPIs). Support API integrations, digital onboarding initiatives, and service enhancements to improve customer convenience and engagement. Assist in user acceptance testing (UAT), quality assurance activities, and post-implementation reviews. Prepare product documentation, business reports, and presentations for management and stakeholders. Ensure compliance with regulatory requirements, Bank policies, and information security standards in all digital initiatives.Candidate Requirements:Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Management, or a related discipline. A Master’s Degree in a relevant field and/or professional certifications in Agile Project Management, UI/UX Design, Product Management, or Quality Assurance will be considered a distinct advantage.Applicants should possess a minimum of 6-8 years of experience for the Assistant Manager grade OR 3-4 years of experience for the Executive grade in Digital Banking, FinTech, Digital Payments, Product Management, or other related disciplines, with a strong understanding of digital financial services and emerging technologies.Strong understanding of digital payment ecosystems, mobile banking, internet banking, wallets, payment gateways, and emerging FinTech solutions. Hands-on exposure to Agile methodologies and digital product development environments. Knowledge of API integrations, customer journey mapping, UX/UI principles, and digital solution delivery. Ability to analyze customer behavior, product performance metrics, and market trends to drive data-based decisions. Strong stakeholder management, communication, problem-solving, and project coordination skills. A proactive mindset with the ability to thrive in a fast-paced and evolving digital banking environment.