Executive Butler - Russian Speaker

Ensure that arrivals guest entitled to receive Executive Butler Service are met upon arrival and receive stay Executive butler program.In charge of arrival experience, room check, placing amenities and assisting guests in making stay itinerates.Responsible for the cleanliness of the Executive Butler Pantry on allocated floors and ensuring that the Pantry is correctly stocked & maintained according to set standards.Attends daily pre-shift briefings, and follow procedures to do shift handover.To familiarize with all guests and their preferences before the arrival and during their stay by using Opera PMS and GXP.Collect and record their preferences (Room, flower, color, bathroom amenities, F&B, special occasions dates, Housekeeping timings preferences, newspaper, preferred airport pick-up fleet).Record these preferences in GXP for future visits and personalize amenities.Captured and approved guest information are utilized as per company policy in appropriate systems in support of providing personalized service for current or future stays.Be aware of all the long staying guests and ensure to use of guest name and correct titles.Ensures the guest are familiarized with all the facilities and services of the Hotel and guest’s room/suite.Assist other front office teams to ensure proper coverage and prompt guest service.Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance).At all the time, perform the duties following the BSA standard such as, calling the guest by name, offering further assistance.