Executive

The user is responsible to handle inbound calling & back office transactions in UK utilities client areaPrimarily responsible for Managing calls & transactions as per the SLAs outlined by the clientEnsure that all the transactions are processed as per defined and documented desktop proceduresEnsure that the assigned targets in accordance with SLA are metEnsure that the quality of the transactions is compliant with predefined parametersExpected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures