Executive Customer Ops Ali Raza Abad

ARE YOU READY TO RISE WITH PTCL GROUPWe are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.PTCL Group Vision & Values:With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:Be ResilientThink BigWin Every BattleValue SuccessIN THIS ROLE YOU WILL:Manage customer service requests and order processing while overseeing Copper and Fiber Field (FF) operations. Ensure timely execution of maintenance projects, improve operational KPIs, and ensure quality and timely installation of all feasible sales orders. Drive preventive maintenance of Copper/FF network pain points to improve CHI and customer experience, maintain HSE standards by minimizing accidents and work injuries, and ensure accurate mapping of the Copper/FF network.HOW CAN YOU EXPRESS YOUR TALENT:Ensure timely execution of maintenance projects. Improve operational KPIs.Quality of installations, 100% FF feasible installations. Enable team to install all feasible sales orders.Identification of Preventive Maintenance of pain points of Copper/FF to minimize factors that deteriorates CHI and customer experience.Reduce HSE accidents and work injuries including third party staff and vendors.100% accurate mapping of Copper/FF network.WHAT YOU NEED TO BE SUCCESSFUL:Qualification:Education:Bachelor's degree in engineering (Electrical/Electronic/Telecom)Technical Competency:BI savyFTTH network understandingCustomer CentricPTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.