Executive L2 Optical Configuration Support

Job Purpose:To manage Long Haul network configuration including FTTH network.

Job Responsibilities

Configurations on PTN, OTN and DWMD devicesProvisioning of advanced level support to team for Core TransmissionCoordinating and implement new Core Transmission network entity provided that all relevant checks are performed.Network Optimization based on analysis of key performance parametersPerforming health checks and ensure that routines for corrective and preventive maintenance are timely and precisely doneCoordinating with vendor & regions for emergency situation handling and to ensure that emergency plan is referred before engaging the vendorEnsure Quick identification of outages and issues faced by customers and provisioning of real time extended technical support to resolve the issues at first escalationManage & ensure premium support to corporate business team in customer complaint and experience managementEnsure strong follow up on vendor escalation matrix and internal second line teams through higher management to get the issue resolved and Share ETTR and keep the customer updated on problem resolution before completion of ETTREligibility Criteria (Education, Knowledge, Experience and Skills):Education:In principle to have a minimum bachelor’s degree in Telecommunication, Electronics or Electrical or other relevant degree.Work Experience:Should have preferably 2-4 years of relevant experience.Skills – Generic:Communication & Presentation SkillsPersonal LeadershipProject and Time ManagementPressure HandlingSkills – Job Specific:Knowledge and understanding of configurations experience on PTN, OTN and DWDM networkExcellent knowledge of Core Transmission NetworksGood knowledge of network implementation/integration processes.Problem SolvingAnalytical Skills