Executive – Operations (Ship Chandelling)

Inchcape Mackinnon Mackenzie Shipping Services (Pvt) Ltd. | Colombo, Sri LankaExecutive – Operations (Ship Chandelling)Who We Are?At Inchcape Shipping Services, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through a global network of over 240 proprietary offices across 60 countries and a team of more than 3,000 committed professionals.In Sri Lanka, Inchcape Shipping Services is represented through Inchcape Mackinnon Mackenzie Shipping Services (Pvt) Ltd. (IMMS), a joint venture between Inchcape Shipping Services and the John Keells Group.Business Need / Purpose of RoleWe are looking for a proactive, organised and customer-focused professional to join our team as Executive – Operations (Ship Chandelling Delivery).The successful candidate will be responsible for coordinating the delivery of ship chandelling supplies to vessels calling at Sri Lankan ports, ensuring orders are delivered accurately, safely and within agreed timelines.The role involves coordinating with suppliers, transport providers, vessel agents, ship representatives and port authorities to ensure smooth delivery operations. The individual will play an important role in managing day-to-day delivery activities, maintaining accurate documentation, resolving operational issues and ensuring a high standard of service to customers.Key ResponsibilitiesCoordinate the preparation, dispatch and delivery of ship chandelling orders in line with vessel schedules and customer requirements.Liaise with suppliers, warehouse personnel and transport providers to ensure the availability and timely delivery of ordered supplies.Coordinate with vessel agents, ship representatives, port authorities and terminal personnel to facilitate deliveries to vessels.Verify order details, quantities and delivery instructions to ensure accuracy before dispatch.Ensure delivery notes, acknowledgements and other relevant documents are completed accurately and submitted on time.Monitor delivery progress and promptly address delays, shortages, damaged goods and other operational issues.Coordinate port access arrangements, permits and other requirements necessary for delivery operations.Maintain proper records of completed and pending deliveries, delivery discrepancies and related operational expenses.Ensure compliance with port regulations, security procedures, company policies and applicable health, safety, security and environmental (HSSE) requirements.Monitor delivery performance and identify opportunities to improve turnaround times, cost efficiency and service quality.Maintain effective communication with internal teams and external stakeholders, providing timely updates on delivery status and resolving customer concerns.Knowledge, Skills, and AbilitiesA diploma or degree in Logistics, Supply Chain Management, Maritime Studies, Shipping or a related discipline would be an advantage.Previous experience in logistics, transport coordination, ship chandelling operations, or delivery management is preferred.Experience in port operations or coordinating deliveries to vessels would be an added advantage.Good understanding of logistics coordination, order fulfilment, delivery documentation and operational procedures.Strong organisational and coordination skills, with the ability to manage multiple deliveries and changing vessel schedules.Good communication and interpersonal skills, with the ability to coordinate effectively with customers, suppliers and other stakeholders.Attention to detail and a commitment to maintaining accurate records and ensuring order fulfilment.Good problem-solving skills and the ability to respond quickly to operational challenges in a time-sensitive environment.A strong customer-service mindset, sense of responsibility and commitment to workplace safety and compliance.Why Inchcape Shipping Services?We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We recognise the value of our employees and know that your unique experiences, skills, and passions will help you build a rich and rewarding career in our dynamic industry.Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:Global PerspectiveWe connect the world and see the bigger picture.The Power of PeopleWe rely on the strength of local knowledge, expertise, and relationships.ProgressWe embrace innovation and continuously strive for positive change in our industry.At ISS, we foster a collaborative and inclusive work environment, offering competitive compensation, comprehensive benefits, and opportunities for professional growth. Join our team dedicated to delivering exceptional service, driving innovation, and shaping the future of the maritime industry.If you are organised, hands-on and ready to take on a role in a fast-paced maritime environment, we encourage you to submit your application via LinkedIn or send your CV to hr.trp@keells.com.