Executive – Soft Services

Job SummaryThe Executive – Soft Services is responsible for overseeing daily soft services operations, ensuring high standards of cleaning, housekeeping, waste management, pest control, landscaping, and hospitality services across assigned facilities. The role focuses on service quality, client satisfaction, manpower management, and compliance with FM industry standards.Key ResponsibilitiesSupervise day-to-day soft services operations across assigned sites.Monitor cleaning, housekeeping, waste management, pest control, landscaping, and hospitality services.Conduct regular site inspections and quality audits to ensure service standards are maintained.Ensure compliance with contract requirements, company policies, and HSE regulations.Manage deployment, attendance, productivity, and discipline of soft services staff.Coordinate with clients and address service requests, complaints, and corrective actions.Prepare manpower schedules, duty rosters, and monthly reports.Monitor inventory levels of cleaning chemicals, consumables, tools, and equipment.Support recruitment, onboarding, and training of new employees.Ensure efficient utilization of manpower and resources to achieve operational targets.Coordinate with technical FM teams to ensure seamless facility operations.Assist in implementing service improvement initiatives and cost optimization measures.Monitor KPI and SLA compliance and provide regular performance reports.RequirementsEducationBachelor's Degree or Diploma in Hospitality, Facilities Management, Business Administration, or related field.ExperienceMinimum 3-5 years of Facilities Management (FM) industry experience.Experience in managing housekeeping, cleaning, hospitality, or integrated soft services operations.UAE/GCC FM experience preferredBICS Certification will be an added advantage