Executive Soft Services

Job Purpose:To support the day-to-day delivery of soft services across assigned facilities, ensuring services are completed according to required quality standards, schedules, SLAs/KPIs, HSE requirements and client expectations. The role will coordinate frontline teams, monitor service quality, maintain operational records and support the Soft Services Manager in achieving efficient and consistent service delivery.

Key Responsibilities

Soft Services OperationsCoordinate daily soft services activities including cleaning, housekeeping, waste management, pest control, hygiene services and other support services within the assigned scope.Monitor daily service schedules and ensure activities are completed on time and to the required standard.Conduct regular site inspections and identify service gaps, quality issues and areas requiring improvement.Ensure availability and proper utilisation of cleaning equipment, chemicals, consumables and other operational materials.Coordinate with supervisors and team leaders to resolve day-to-day operational issues.Support implementation of corrective and preventive actions.Manpower CoordinationAssist in planning and monitoring daily manpower deployment based on site and operational requirements.Monitor attendance, absenteeism, overtime and workforce availability.Coordinate replacement manpower when required to maintain uninterrupted service delivery.Support staff inductions, toolbox talks and operational training.Monitor frontline staff productivity, grooming and compliance with site requirements.Quality, HSE & ComplianceConduct routine quality inspections using approved checklists and standards.Ensure teams follow established HSE, quality and environmental procedures.Ensure cleaning chemicals and equipment are handled, stored and used safely.Report incidents, unsafe conditions and non-compliance to the relevant manager.Maintain inspection records and support closure of audit observations and non-conformities.SLA/KPI & Client SupportMonitor service performance against agreed SLAs and KPIs.Record and follow up on client complaints, service requests and observations.Coordinate with operational teams to ensure timely resolution of service issues.Support the Soft Services Manager during client meetings, inspections and performance reviews.Assist in implementing service-improvement initiatives.Materials & Cost ControlMonitor consumption of chemicals, consumables and cleaning materials.Maintain records of material issuance and stock requirements.Support inventory checks and ensure appropriate stock levels are maintained.Minimise wastage and promote efficient utilisation of operational resources.Report abnormal consumption or equipment requirements to management.Reporting & AdministrationPrepare daily, weekly and monthly soft services reports.Maintain manpower records, inspection reports, attendance information, checklists and operational documentation.Track complaints, corrective actions and their closure status.Support preparation of SLA/KPI reports and operational performance presentations.Maintain accurate Soft Services data in CAFM or other applicable systems.Qualifications & ExperienceDiploma or Bachelor’s degree in Facilities Management, Hospitality, Business Administration or a related discipline.3–5 years of relevant experience in Soft Services, Facilities Management, cleaning or housekeeping operations.UAE/GCC experience within an FM environment would be advantageous.Experience coordinating frontline manpower and multiple soft-service activities is preferred.Key Skills:Knowledge of Soft Services and FM operations.Cleaning and housekeeping operations knowledge.Manpower planning and deployment.Quality inspection and service monitoring.SLA and KPI awareness.HSE and safe chemical-handling awareness.Client service and complaint coordination.Good reporting and documentation skills.Working knowledge of Microsoft Excel, Word and PowerPoint.CAFM system knowledge would be an advantage.Good communication and interpersonal skills.Behavioural Competencies:Customer and service-oriented approach.Strong planning and organisational skills.Attention to detail and quality.Good coordination and problem-solving ability.Teamwork and interpersonal skills.Ability to manage multiple operational priorities.Ability to work under pressure and meet deadlines.Accountability and professionalism.Preferred Candidate Profile:A hands-on Soft Services/FM professional with practical experience in cleaning, housekeeping and related facility services. The ideal candidate should be comfortable coordinating frontline staff, conducting quality inspections, monitoring SLA/KPI performance and maintaining operational reports while supporting the Soft Services Manager with daily service delivery.