Expeditor- Customer Service Representative

Job DescriptionInsight Global is looking for a Expeditor/Customer Service Representative to join a team that is responsible for working with customer, sales representative and vendor for construction truss equipment.Required Skills & Experience· 6+ months of customer service experience.· Excel, outlook, MS Word experience· excellent typing skills of at least 25 wpm, computer literacy, articulate communication abilities, a clear speaking voice, and the capacity to listen with patience and understanding.· Experience with building products or trusses· Experience with salesforceExperience with crmDay to day:• Handle customer inquiries through telephone and email contact.• Manage and update customer databases accurately.• Access and update customer records as needed.• Respond promptly and accurately to customer needs and requests.• Coordinate logistics and understand supply chain models to assist customers.• Utilize office suite applications proficiently to perform daily tasks.• Work with various software applications to support customer service functions.• Maintain strong typing skills with a minimum of 25 words per minute.• Demonstrate excellent computer literacy in all tasks.• Communicate articulately and clearly with customers.• Maintain a clear speaking voice during all customer interactions.• Listen to customers with patience and understanding to provide excellent service.