Experienced Service Delivery Manager – AI Products (REF5731U)

Company DescriptionAs Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.Job DescriptionJob DescriptionThis position is filled in the AI & Data Products BU, Business Area AI & Data, in the Digital Solutions portfolio, of T-Systems. Its focus is on the global AI product business for external and internal customers.ResponsibilitiesManage contract fulfilmentTake care of invoicing and controlling-heavy activitiesSupport in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle ManagementMonitoring and reporting of SLA complianceSteering of resource demand management processResponsible for the cost control incl. forecast and involvment in optimization proposalsContract Implementation and Delivery ContributionProject Plan Structure Management (PSP and WBS Structure)Preparation of Invoicing activities, Cost and Controlling awarenessOrchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of servicesWork close with development and/or operational counterparts to ensure high qualityQualificationsQualificationsExperience with customer facing management activities (sales, product management, deal management, claim management, etc.)Knowledge of ITIL and Agile concepts and process managementExperience with ServiceNow and SalesForce ToolsFluent English knowledge (C1)Understanding of legal terminologyExperience working in multicultural and international environmentsAt least 5+ years of hand on experience as a Service Delivery ManagerExperience with SAP/SPPMAdvantagesExperience in TSI/DT procurement, operations & finance processesExperience with ConfluenceTÜV SDM qualificationAI and LLM experienceProcess FlexibilityITIL qualificationExperience with Service Desk and/or building and maintaning 1st-2nd level supportGerman language knowledgeRequired Soft SkillsVery good communication and coordination skillsHighly motivated personality and ability to push things forward“Can do”/”get things done” attitude, self-drivenHigh stress toleranceTeam playerAdditional Information Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.