Expert- Hubbing Business

About the RoleAcquire and manage carrier & mobile services customers for ZOI to offer wholesale mobility services and other related products, building up excellent customer relationships and ensure that sales and market share targets are met, in line with the overall wholesale strategy and goals.Responsibilities1. Customer RelationshipsOverall customer relationship managementMonitoring and managing the annual customer revenue objectives, SLAs and KPIs. Closely monitor and ensure successful delivery of tailored solutions to client needs by relaying client service requirements and follow up with the various internal units.Meet sales targetsDevelop and convert the sales pipeline to actual sales2. CommunicationCommunicate with other departments on issues that relates to the day to day business – including but not limited to finance, technical, switching departments.Communicate with customers and potential customers on the vaious services and products that ZOI can offerCommunicate the solutions and services that ZOI can offer to the existing and potential customersDevelop the staff and work on the knowledge transfer3. ReportingDaily monitor voice traffic trend related and identify abnormalities/opportunities/weakness, and propose/take the necessary actions.Provide bi-weekly/Monthly reporting to management containing: -Customer visits/calls -Ongoing deals -Expected close date of ongoing deals -Closed deals -Sales revenue and Forecast -BudgetingDaily monitor the quality reports and coordinates the necessary actions to resolve any issues. Produce project & financial reports as demanded. (min monthly)Work with wholesale billing and settlement teams to ensure proper invoices and billing of the client.Coordinate with all internal teams to configure the billing system with the appropriate tariffs, traffic routing.Monitor the Quality of Service (QoS), capacity with the voice clients, and expand the links where necessary. 4. SalesTo provide, develop and update strategic and financial plans of international telecom accounts such as but not limited to (international gateways, international Hubs and aggregators)Develop and manage relationship with international Wholesale clients and ensure a level of satisfaction and growth is met. Collecting client’s requirements and providing input to wholesale marketing on new product/service development and tariffSupervise coordination with Regulatory and Legal Affairs to ensure compliance and appropriateness of contracts and associated activities. Manage and Provide input to Voice related agreements.Conduct market intelligence on current pricing structure, and market practices for the direct and indirect voice relationship.Monitor price changes, and compare the termination among all providers to identify cost optimizations.Work out on trading (buying/selling) of messaging traffic across the clients while maintaining/increasing, market share, revenues and profitabilityUpselling/cross selling mobility services like signalling/IPX/GRX/API’sExpand the number of customers in-line with the wholesale strategies. Maintain revenue forecasts for monthly and quarterly objectives.Education / CertificationsBachelor’s degree in any discipline (Preferably in Telecom, business administration or Engineering)Experience5 to 8 years of progressive experience in in managing various accounts, specifically in the international wholesale mobility business (messaging/signalling/IPX/GRX/API’s and VAS services)Knowledge / Technical SkillsRequires proficiency in MS Office, to include Word, Excel, and power pointsAbility to read and interpret contracts and agreements, financial reports and figures.Ability to put together and manage Account plans/budgeting reportHas a telecommunication domain knowledge in the international marketAbility to conduct traffic trend analysisHas the Knowledge and the Ability to work with business object tool or ASCADE, or any other voice management system Good understanding of the wholesale international business. Good Project management skills and practicesGood knowledge of the fixed and the mobile networks and services.Arabic speaking is preferred.Equal Opportunity StatementAt ZOI, we are committed to diversity and inclusivity in our workforce. We encourage applications from all qualified individuals.