Export Customer Service Executive

A. Job Description: Order Management· Receive customer purchase orders and verify order details.· Negotiate and communicate with customers regarding products, specifications, quality requirements, payment terms, and other commercial conditions.· Provide customers with regular updates on order status and production progress.· Coordinate with relevant internal departments to ensure orders are fulfilled on schedule.Customer Service· Maintain regular communication with customers via email, telephone, Zalo, WhatsApp, or other communication platforms.· Handle customer inquiries, requests, and complaints in a timely and professional manner.· Support customers throughout the order process, shipment arrangements, and after-sales services.Import & Export Coordination· Work closely with the Sales, Planning, Production, and Logistics departments to ensure on-time delivery.· Prepare, review, and monitor export documentation, including Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin (C/O), Fumigation Certificate, and other documents as required by customers.· Coordinate with freight forwarders and shipping lines to monitor vessel schedules and shipment arrangements.· Prepare payment requests for export-related expenses, including cargo insurance and courier/document delivery services.· Perform other duties as assigned by the Board of Directors. B. Candidate Requirements: Bachelor's degree in Import–Export, International Business, Logistics, Business Administration, or a related field.Minimum of 2 years of experience in import and export operations, with a good understanding of Letter of Credit (L/C) payment procedures. Experience in export industries such as wood products, furniture, agricultural products, or textiles is preferred.Good knowledge of international trade and export procedures, including commercial documentation and shipping processes.Strong communication and customer service skills.Careful, detail-oriented, proactive, and able to work independently.Good command of English, with the ability to read and write business emails, prepare and review export documentation, and communicate effectively with overseas customers. C. Candidate Benefits · Salary: Negotiable based on qualifications and experience.· Lunch allowance· Annual company trips and vacations, engaging in team-building activities, birthday celebrations, and corporate events.· Full participation in Social Insurance (BOX), Health Insurance (BAHT), Unemployment Insurance (BENTON), maternity leave, and sick leave by legal regulations.· Additional benefits, including a 13th-month salary, holiday and Tet bonuses, and other company-wide rewards.· Dynamic and stable work environment with friendly and supportive colleagues.