Export Manager

Export Manager – International BusinessCompany: PSG International StoneIndustry: Natural Stone – Granite & Marble ExportExperience: 5–10 years Employment Type: Full-time Reporting To: Director / FounderAbout PSG International StonePSG International Stone is engaged in the export of premium Indian granite and marble to international markets. We are looking for an experienced and result-oriented Export Manager to drive international sales, develop overseas customers, manage export operations, and expand the company's global presence.The ideal candidate should have strong experience in natural stone exports, particularly granite and marble, along with a proven network of international buyers, importers, distributors, fabricators, architects, and stone companies.Key Responsibilities1.  International Sales & Business Development Develop and execute international sales strategies for Indian granite and marble.Identify and acquire new overseas customers across target markets.Develop relationships with importers, distributors, wholesalers, fabricators, contractors, architects, and stone retailers.Generate business through email marketing, LinkedIn, trade portals, exhibitions, references, and direct prospecting. Handle enquiries from international customers and convert them into confirmed orders.Prepare quotations and negotiate prices, payment terms, MOQ, delivery schedules, and commercial conditions.Achieve monthly, quarterly, and annual export sales targets.2.  International Market Development Identify high-potential markets for Indian granite and marble. Conduct competitor and market research to understand pricing, product preferences, and customer requirements.Develop market-wise strategies for countries such as the USA, Canada, UK, Europe, Middle East, Australia, and other potential markets.Build and maintain a database of international prospects and customers.Identify opportunities for new granite and marble varieties based on international demand.3.  Export Order Management Manage the complete export order cycle from enquiry to payment realization.Coordinate with production, quality, procurement, logistics, CHA/freight forwarders, and finance teams.Ensure timely production and dispatch as per customer requirements.Monitor container bookings, stuffing, documentation, shipment schedules, and delivery status.Ensure export orders are executed within agreed timelines.4.  Export Documentation & Compliance Ensure accurate preparation and coordination of export documentation, including:Commercial Invoice Packing List Certificate of Origin Bill of Lading Shipping BillInsurance documents, where applicable Inspection/quality certificates, where required Other country/customer-specific documentation Coordinate with CHA, shipping lines, freight forwarders, banks, and relevant authorities.Ensure compliance with applicable Indian export regulations and international trade requirements.5.  Customer & Payment Management Maintain strong relationships with existing international customers.Follow up on outstanding payments and ensure timely collections.Coordinate with finance for advance payments, LC, credit terms, and balance payment realization.Handle customer complaints and coordinate internally for timely resolution.Ensure high customer satisfaction and repeat business.6.  Product & Industry Knowledge Develop strong knowledge of Indian granite and marble varieties, including:Colours and patterns Thickness and sizes Slabs and tiles FinishesQuality grades ApplicationsPackaging requirements Market-specific preferencesUnderstand customer requirements and recommend suitable products.Coordinate with production and quality teams to ensure products meet international specifications.7.  Logistics & Supply Chain Coordinate international shipments with freight forwarders and shipping lines.Negotiate and monitor freight rates.Track container movement and delivery timelines. Ensure proper packing, loading, container utilization, and damage prevention.Optimize logistics costs while maintaining service levels.8.  Reporting & MIS Prepare weekly and monthly export sales reports. Track:Leads generated Enquiries Quotations Orders booked Sales value Gross marginsOutstanding payments Shipment statusMarket-wise performanceProvide regular updates to management on export business performance and pipeline.Key Performance Indicators (KPIs) Export sales revenueNew international customers acquired Number of active overseas accounts Monthly order conversion rateGross margin achieved Repeat order percentage Payment collection efficiencyNew countries/markets developedExport shipment execution within timelinesRequired Qualifications Bachelor's degree in International Business, Export Management, Business Administration, Commerce, or a related field.MBA/PGDM in International Business or Sales & Marketing will be an advantage.5–10 years of experience in international sales/export, preferably in the natural stone, granite, marble, ceramics, tiles, building materials, or related industry. Strong understanding of export documentation, logistics, Incoterms, international payments, and shipping processes. Proven track record of developing overseas customers.Preferred ExperiencePreference will be given to candidates who have:Existing international buyer relationships.Experience specifically in Indian granite and marble exports. Experience selling slabs, tiles, cut-to-size products, monuments, or other natural stone products.Experience in markets such as USA, Canada, UK, Europe, Middle East, Australia, or Southeast Asia.Experience attending international stone exhibitions such as Marmomac, Coverings, Xiamen Stone Fair, The Big 5, or similar trade shows.Key Skills International B2B Sales Export Business DevelopmentGranite & Marble Product Knowledge International NegotiationCustomer Acquisition Export Documentation Logistics & Shipping International Payment Terms Market ResearchCRM Management Communication & PresentationNegotiation & Relationship ManagementIdeal Candidate ProfileWe are looking for a hands-on Export Manager who can independently generate international business, rather than someone who only manages documentation and shipment coordination.The candidate should be:Sales-driven and target-oriented Strong in international communication Comfortable dealing with international buyers Excellent at negotiation and follow-upsWilling to travel internationally for business development Well connected within the natural stone industry Capable of independently developing new markets and customersCommercially strong with an understanding of margins and pricing