Export Services Manager

Our client is a well-established South African manufacturer specialising in high-performance coatings and chemical solutions for industrial and commercial applications. With a strong focus on quality, technical expertise and customer service, the business serves customers across both local and international markets. They offer a professional and safety-focused environmentKey ResponsibilitiesManage the end-to-end export logistics process from order placement through to final customer deliveryCoordinate sea, air and road freight to ensure export orders are dispatched and delivered in line with customer requirementsEnsure export documentation, licenses, registrations and records are accurate, complete and compliantMaintain compliance with applicable hazardous goods and international transportation requirementsLead, mentor and develop the Export Administration team while monitoring team KPIs and service standardsProvide operational and logistical support to Export Sales and act as a senior escalation point for export-related customer issuesManage freight forwarders, carriers, customs agents and other logistics service providers, including performance and cost controlCoordinate an international warehouse and logistics activities remotelyMonitor export freight and logistics costs and support accurate cost allocation, forecasting and commercial decision-makingInvestigate export-related SHEQ complaints and non-conformances and drive corrective and preventative actionsDrive continuous improvement, systems optimisation, shipment tracking and process efficiency across the export functionMinimum RequirementsDiploma or degree in Logistics, Supply Chain Management, Export Management, International Trade, Business Management or a related field5–10 years' relevant experience in export management, logistics or international supply chain operationsProven experience managing sea, air and road freightStrong working knowledge of hazardous goods transportation and applicable regulationsExperience managing export documentation, compliance requirements and freight forwardersPrevious experience in a supervisory or management capacityGood financial aptitude and understanding of logistics cost managementStrong computer literacy and experience with ERP, logistics or export management systemsAdvantageous ExperienceExperience within the chemical, resin, coatings, composites or other hazardous-product industriesExperience with North American logistics and distributionExperience managing remote warehouse operationsDangerous Goods / Hazmat certificationFormal customs, export compliance or international trade trainingExperience with SARS export requirements and auditsExperience implementing logistics systems or process improvements