EYFS Teacher – Customer Success & Training

Location: UAE, with travel across the Middle EastDepartment: Customer Success / School PartnershipsReporting to: Head of Customer Success / Regional Sales LeadWe are seeking an experienced and passionate EYFS educator to lead customer success and teacher training initiatives for our partner schools across the UAE and the Middle East.The role combines strong Early Years teaching expertise with excellent relationship management. You will help schools successfully implement our learning products, train teachers and school leaders, support classroom adoption, and ensure customers see measurable value from our programmes.Deliver engaging product and curriculum training for EYFS teachers, school leaders, and academic coordinators.Support new schools through onboarding, implementation planning, and successful adoption of our learning solutions.Build trusted relationships with school principals, owners, coordinators, and teaching teams.Conduct school visits, classroom observations, workshops, demonstrations, and online training sessions.Guide schools on integrating our products into EYFS practice, lesson planning, assessment, parent engagement, and classroom routines.Act as the educational expert for customer questions related to EYFS pedagogy, curriculum alignment, and teacher usage.Monitor customer engagement, identify adoption challenges early, and create action plans to improve outcomes.Collect feedback from schools and translate it into clear insights for product, content, sales, and leadership teams.Create training resources, implementation guides, best-practice examples, and webinars tailored to schools in the region.Support renewals and expansion by demonstrating value, usage, and learning impact.Represent the company at school events, education conferences, and customer meetings across the UAE and Middle East.Maintain accurate records of training delivered, school feedback, product adoption, and follow-up actions.Required Experience And Skills:Bachelor’s degree in Education, Early Childhood Education, or a related field.EYFS teaching qualification and strong practical knowledge of the EYFS framework.Minimum 3–5 years of EYFS teaching experience; experience in UAE or Middle East schools is strongly preferred.Experience as an EYFS coordinator, trainer, mentor, curriculum lead, or school leadership role is an advantage.Strong understanding of play-based learning, phonics, early literacy, numeracy, assessment, and child development.Excellent presentation, facilitation, communication, and stakeholder-management skills.Confident delivering training both in person and online.Able to build credibility with teachers while also influencing school decision-makers.Comfortable travelling regularly across the UAE and other Middle East markets.Organised, proactive, customer-focused, and able to manage multiple school accounts.Strong English communication skills; Arabic is an advantage.Success Measures:Successful onboarding and implementation across assigned schools.Teacher participation, satisfaction, and confidence after training.Product usage and classroom adoption levels.Customer retention, renewals, and expansion opportunities.Positive feedback from school leaders and teachers.Quality and timeliness of follow-up support and reporting.What we offer:A meaningful role supporting better Early Years learning across the region.Opportunity to work directly with leading schools and educators.Regional travel and professional growth in customer success, education, and training.A collaborative environment where educator feedback shapes the product and customer experience.You may also want to title this role “EYFS Customer Success & Training Manager” if the person will own key school relationships and renewals, rather than only deliver training.Driver's license is necessary