F&B Guest Relations

Company DescriptionWhy Work for Accor?We are so much more than a world-leading hospitality company. We welcome you for who you are, and with us, you will find a career and a brand that match your personality and aspirations.We support you in growing and learning every day. We strive to make your work meaningful and ensure that you can explore the limitless opportunities Accor has to offer throughout your journey with us.At Accor, you can write every chapter of your own story, and together, we can shape the future of hospitality and dining. Discover the life that awaits you at Accor and visit https://careers.accor.com/.Do what you love, make a difference in communities around the world, and dare to challenge the status quo!#BELIMITLESSJob DescriptionWe are seeking a professional and enthusiastic Food & Beverage Guest relation to join our dynamic team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and organized dining experience. This position requires exceptional organizational skills, genuine hospitality, and a commitment to delivering outstanding customer service in a fast-paced, collaborative environment.Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fair distribution among service staffMaintain comprehensive knowledge of the dining room layout, table configurations, restaurant capacity, hours of operation, dress code, and pricing structureManage restaurant reservations efficiently by taking, recording, and confirming bookings in accordance with departmental standardsAnswer telephone calls within three rings using proper salutations and professional telephone etiquetteCommunicate reservation changes and cancellations to management promptly as they occur throughout your shiftReview the reservation book daily, pre-assign designated tables, and follow up on all special guest requestsEnsure all menus and check folders are cleaned, organized, and available in sufficient quantitiesMaintain a clean, organized, and welcoming Guest Relation stand at all timesMonitor guest reactions and confer frequently with management to ensure guest satisfaction and address concerns promptlyAnticipate heavy business periods and organize procedures to manage waiting lines efficientlyRespond to guest inquiries accurately and provide information about hotel services and activitiesHandle guest complaints with professionalism, following established procedures to ensure immediate resolution and guest satisfactionAssist restaurant staff with their duties when requested to optimize service delivery and maintain a cooperative working environmentMonitor table clearing and resetting procedures to ensure compliance with departmental standardsPromote food and beverage outlets to guests during slower periodsMaintain high standards of personal appearance, hygiene, and professional presentation at all timesReport for duty punctually, wearing the correct uniform and name tagComply with all hotel policies, fire safety procedures, health and safety regulations, and local legislationAttend training sessions and meetings as requiredRemain flexible and willing to extend job duties to meet business demands and guest service needsQualificationsDiploma or degree in vocational hospitality (preferred)Minimum one year of experience in a 4-5 star hotel environment, or equivalent hospitality experience; freshers with strong hospitality training are encouraged to applyExcellent verbal and written communication skills in English; proficiency in Arabic is a plusStrong organizational and multitasking abilities with keen attention to detailProficient phone etiquette and reservation management skillsDemonstrated ability to work efficiently in a fast-paced, high-volume environmentExceptional customer service orientation with genuine empathy and cultural sensitivityProblem-solving skills and ability to handle guest concerns with professionalism and graceCollaborative mindset with the ability to work effectively with diverse teamsFlexibility to adapt to changing circumstances and willingness to support team membersKnowledge of restaurant operations, table management, and dining service standardsAbility to maintain composure and resilience under pressureProfessional appearance and commitment to maintaining high hygiene standardsFamiliarity with local customs and cultural practices relevant to Riyadh, Saudi ArabiaBasic cash handling knowledge and ability to assist with cashiering proceduresAdditional InformationYour Team and Working Environment:Join our warm and welcoming Guest Relations team, where hospitality, professionalism, and guest satisfaction are at the heart of everything we do. In this dynamic and fast-paced environment, you will work alongside passionate colleagues who value teamwork, attention to detail, and building meaningful relationships with our guests while creating memorable experiences throughout their journey with us.Our Commitment to Diversity & Inclusion:We are an inclusive and diverse workplace that celebrates individuality and promotes equal opportunity for all. Our goal is to build a team where everyone feels valued, respected, and empowered to grow—regardless of background or experience.